Tora C. StClair
Costa Mesa. Unit C,CA
Summary
Customer support-focused individual, I am passionate to utilize my experiences and dedications to commit to ongoing learning, staying up to date with the industry trends. I am flexible and adaptable, always ready to take on new responsibilities.
Overview
25
25
years of professional experience
Work History
Customer Service Representative II
Fortis Fire
Orange, CA
01.2026 - 07.2026
- Achieved high customer satisfaction by effectively resolving inquiries through phone, email, and chat.
- Enhanced service delivery by efficiently managing customer accounts with CRM software to track interactions.
- Improved response times by collaborating with team members to streamline operational processes.
Service/Scheduling Admin
National Fail Safe
Westminster, CA
10.2023 - 03.2025
- Schedule/Coordinate fire alarm service/testing requests
- Communicate with stakeholders, and other relevant parties regarding testing schedules, procedures and results.
- Oversee the setup and execution of the tests; ensuring proper testing administration are followed.
Testing Consultant
Pyro-comm Systems
Huntington Beach, CA
09.2018 - 08.2023
- Planning and managing testing schedules with projects timelines & deadlines.
- Process Fire Alarm Test Reports, analyze and manage test data, upload reports to the Fire Department Compliance website.
- Ensure all testing activities comply with relevant regulations, policies and procedures.
- Troubleshoot issues related to testing administration, technology, or any challenges that may arise.
Order Support Sr. Representative
Herbalife International
Torrance, CA
08.2001 - 03.2008
- Responsible for answering large volume of inbound calls (over a 100 per day)
- Track orders, support distributors with shipments and back order inquiries.
- Served as a liaison between clients and freight carriers
- Served as a mentor/trainer to new hires as needed.
- Assist distributors with general product information and account inquiries
- Processed orders by fax, mail, and automated systems.
- Volunteered with assisting other departments as needed to meet deadlines.
- Track orders, support distributors with shipments and back order questions.
Education
Associates - Liberal Arts-Emphasis in Science
Golden West College
01.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
Timeline
Customer Service Representative II
Fortis Fire
01.2026 - 07.2026
Service/Scheduling Admin
National Fail Safe
10.2023 - 03.2025
Testing Consultant
Pyro-comm Systems
09.2018 - 08.2023
Order Support Sr. Representative
Herbalife International
08.2001 - 03.2008
Associates - Liberal Arts-Emphasis in Science
Golden West College