Tora C. StClair
Costa Mesa. Unit C,CA
Summary
Customer support-focused individual, I am passionate to utilize my experiences and dedications to commit to ongoing learning, staying up to date with the industry trends. I am flexible and adaptable, always ready to take on new responsibilities.
Overview
25
25
years of professional experience
Work History
Customer Service Representative II
Fortis Fire
Orange, CA
01.2026 - 07.2026
- Achieved high customer satisfaction by effectively resolving inquiries through phone, email, and chat.
- Handled incoming calls, explaining service timelines, updating customers on technician arrival, and resolving basic issues before escalation.
- Created work orders, updated job statuses, closed tickets, and ensured accurate documentation for billing.
- Prepared invoices, verified labor hours, tracked purchase orders, and reconciled job costs.
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction.
Service/Scheduling Admin
National Fail Safe
Westminster, CA
10.2023 - 03.2025
- Schedule/Coordinate fire alarm service/testing requests
- Communicate with stakeholders, and other relevant parties regarding testing schedules, procedures and results.
- Oversee the setup and execution of the tests; ensuring proper testing administration are followed.
Testing Consultant
Pyro-comm Systems
Huntington Beach, CA
09.2018 - 08.2023
- Planning and managing testing schedules with projects timelines & deadlines.
- Process Fire Alarm Test Reports, analyze and manage test data, upload reports to the Fire Department Compliance website.
- Ensure all testing activities comply with relevant regulations, policies and procedures.
- Troubleshoot issues related to testing administration, technology, or any challenges that may arise.
Order Support Sr. Representative
Herbalife International
Torrance, CA
08.2001 - 03.2008
- Responsible for answering large volume of inbound calls (over a 100 per day)
- Track orders, support distributors with shipments and back order inquiries.
- Served as a liaison between clients and freight carriers
- Served as a mentor/trainer to new hires as needed.
- Assist distributors with general product information and account inquiries
- Processed orders by fax, mail, and automated systems.
- Volunteered with assisting other departments as needed to meet deadlines.
- Track orders, support distributors with shipments and back order questions.
Education
Associates - Liberal Arts-Emphasis in Science
Golden West College
01.2013
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Time management
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Computer skills
Organizational skills
Calm under pressure
Active listening
Timeline
Customer Service Representative II
Fortis Fire
01.2026 - 07.2026
Service/Scheduling Admin
National Fail Safe
10.2023 - 03.2025
Testing Consultant
Pyro-comm Systems
09.2018 - 08.2023
Order Support Sr. Representative
Herbalife International
08.2001 - 03.2008
Associates - Liberal Arts-Emphasis in Science
Golden West College