Valeria Hernandez
El Paso
Summary
Effective Customer Service oriented professional providing skills to prioritize and multi-task in a fast-paced working environment. Consistenly friendly and professional when handling diverse customer needs in during high volume. I am always open to improve and learn new objectives. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Representative
Spectrum
El Paso
05.2023 - Current
- Assist customers with inquiries and resolve issues efficiently.
- Answer questions about services, plans, billing, connectivity, etc.
Providing product information, usage instructions, and guidance via self-service options. - Help customers resolve basic technical issues with internet connections, modems/routers, account access, or app problems.
- Assist customers with billing questions, payment issues, service upgrades/downgrades, and cancellations, when applicable.
Update customer information and service preferences. - Maintain knowledge of products and services to support customers effectively.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Ysleta High School
El Paso, TXSkills
- Customer relationship
- Billing inquiries
- Service upgrades
- Strong communication skills (both verbally and written)
- Problem-solving abilities
- Resourcefulness
- Adaptability
- Multitasking
- Friendly/positive attitude
- Time management
- Product education
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
- Successful career progression. Promoted twice within the company.
- Achieved top customer satisfaction scores and was promoted based on performance; from Rep 1 to Rep 3.
Timeline
Customer Service Representative
Spectrum
05.2023 - Current
Ysleta High School
Similar Profiles
DOMONIQUE NELTHROPEDOMONIQUE NELTHROPE
System Administrator at SpectrumSystem Administrator at Spectrum
Cody WellsCody Wells
Customer Support Specialist at SpectrumCustomer Support Specialist at Spectrum
Ryheem BonaparteRyheem Bonaparte
Technical Support at SpectrumTechnical Support at Spectrum
Catelin SweeneyCatelin Sweeney
Customer Reliability Supervisor at SpectrumCustomer Reliability Supervisor at Spectrum
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing