Summary
Overview
Work History
Education
Skills
Personal Information
LANGUAGES
Timeline
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CEARIES MOON

Chattanooga,TN

Summary

Detail-Oriented Logistics Manager experienced in analytics and high-quality service delivery. Achieved enhanced patient satisfaction and operational efficiency through effective customer service in healthcare, focusing on medical billing and coding. Focused on utilizing strong communication and problem-solving skills to excel in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Medsrv
Chattanooga, Tn
09.2024 - 12.2025

Assisted patients with inquiries about health plans, ensuring understanding of coverage and benefits

Scheduled patient appointments, optimizing clinic workflow and patient satisfaction

  • Provided phone, chat, and email support, delivering clear communication and resolving issues efficiently
  • Documented customer interactions and case notes
  • financial services specialized in healthcare. They handle medical billing and coding, accounts receivable, insurance claims, billing technology support, and back-end physician practice manage.

MACHINE OPERATOR

manpower staffing
Chattanooga, TN
01.2022 - 08.2024
  • Troubleshot and resolved machine malfunctions, minimizing downtime and ensuring continuous production.
  • Conducted quality checks and inspections on products, ensuring adherence to quality standards and specifications.
  • Performed quality checks and inspections on products to meet quality standards.
  • Collaborated with team to achieve production goals and deadlines, enhancing overall workflow efficiency.
  • Followed all safety protocols and procedures to prevent accidents and injuries.

PRESS OPERATOR

Woodbridge Chattanooga formed plastics
Chattanooga, TN
11.2018 - 01.2020
  • Set up and monitored printing press equipment, ensuring functionality and maximizing production output.
  • Collaborated with team members to achieve production goals while upholding safety standards in press room.
  • Followed safety protocols and procedures while operating printing press equipment to prevent accidents and injuries.
  • Maintained accurate production records and reports, tracking job progress to facilitate timely delivery of print jobs.

CUSTOMER SERVICE REPRESENTATIVE

Comcast
Chattanooga, TN
08.2017 - 09.2018
  • Provided tailored product information and recommendations, enhancing customer experience
  • Resolved customer complaints and issues, ensuring satisfaction and retention
  • Processed and tracked customer orders, facilitating smooth transactions

HOUSEKEEPER

Embassy Suite
Chattanooga, TN
06.2013 - 01.2017
  • Utilized cleaning products and equipment effectively to achieve high standards of cleanliness and sanitation.
  • Utilized cleaning products and equipment to maintain high standards of cleanliness and sanitation in all areas serviced.
  • Communicated regularly with clients to address concerns and accommodate special requests, enhancing client satisfaction.
  • Prioritized and organized tasks to ensure timely completion of cleaning responsibilities within tight deadlines.

Education

HIGH SCHOOL DIPLOMA -

The Howard School
Chattanooga, TN

Skills

  • Billing Management
  • Claims Assistance
  • Billing Resolution
  • Customer Service
  • Patient Support
  • Appointment Coordination
  • Account Management
  • Customer Relationship
  • Communication
  • Clear communication
  • Problem-Solving
  • Time Management
  • Multi-task management
  • Attention to Detail

Personal Information

Title: logistics managment

LANGUAGES

Title: logistics managment

Timeline

Customer Service Representative

Medsrv
09.2024 - 12.2025

MACHINE OPERATOR

manpower staffing
01.2022 - 08.2024

PRESS OPERATOR

Woodbridge Chattanooga formed plastics
11.2018 - 01.2020

CUSTOMER SERVICE REPRESENTATIVE

Comcast
08.2017 - 09.2018

HOUSEKEEPER

Embassy Suite
06.2013 - 01.2017

HIGH SCHOOL DIPLOMA -

The Howard School
CEARIES MOON