Joshua Morrow
Greenville,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Representative
Bulwark Exterminating
Greenville, SC
11.2024 - Current
- Resolved customer complaints and provided effective solutions.
- Scheduled appointments and coordinated service visits for technicians.
- Maintained accurate records of customer interactions and transactions.
- Processed payments and managed billing inquiries efficiently.
- Educated customers on pest control options and preventive measures.
- Collaborated with team members to enhance service delivery standards.
- Trained new staff on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Service pro
Bulwark Exterminating
Greenville, SC
06.2023 - 11.2024
- Assisted customers with pest control inquiries and service scheduling.
- Educated clients on pest prevention techniques and treatment options.
- Coordinated service appointments and maintained accurate customer records.
- Collaborated with technicians to ensure timely service delivery and client satisfaction.
- Managed inventory of pest control products and tools for efficient operations.
- Responded to customer complaints and resolved issues promptly and professionally.
- Conducted follow-up calls to ensure customer satisfaction after service visits.
- Participated in training sessions to enhance product knowledge and service skills.
- Provided training to new staff members on the proper use of tools, equipment, supplies, processes. related to service operations.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Monitored inventory levels for parts used in service operations to ensure sufficient stock is available at all times.
- Processed payments for services rendered accurately and efficiently.
- Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
Warehouse Worker
Jason’s oak furniture
Greenville, SC
03.2023 - 07.2023
- Operated forklifts to transport furniture within the warehouse.
- Organized inventory to ensure efficient access and retrieval of products.
- Inspected incoming shipments for quality and accuracy before storage.
- Assisted in loading and unloading furniture from delivery trucks.
- Maintained a clean and safe working environment in the warehouse.
- Collaborated with team members to streamline packing processes.
- Followed safety protocols while handling heavy items throughout the day.
- Reported supply shortages to management for timely replenishment decisions.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
Millwright contractor
Marietta rock quarry
Thomson , GA
02.2022 - 04.2023
- Installed and maintained machinery in the rock quarry environment.
- Troubleshot equipment issues to ensure operational efficiency.
- Conducted routine inspections on conveyor systems and crushers.
- Collaborated with team members to perform preventive maintenance tasks.
- Repaired hydraulic and pneumatic systems for optimal performance.
- Followed safety protocols while operating heavy machinery on-site.
- Documented maintenance activities and equipment logs accurately.
- Aligned motors, pumps, gearboxes, conveyors and other mechanical systems.
- Repaired broken or worn parts by welding, grinding, machining or fabricating replacement parts as needed.
- Maintained clean and environmentally safe work area.
- Installed new equipment according to manufacturer specifications.
Management Assistant
Thomson country club
Greenville, GA
01.2020 - 02.2022
- Coordinated daily operations for member services and event scheduling.
- Assisted in managing club communications and member inquiries effectively.
- Organized meetings and prepared agendas for management discussions.
- Worked on golf carts and cleaning.
- Cut grass
- Collected range balls.
- Took payment and restocked.
- Maintained accurate records of club memberships and transactions.
- Facilitated training sessions for new staff on operational procedures.
- Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
- Handled confidential information with discretion and maintained organized filing systems.
Education
Thomson Mcduffie High School
Thomson , GASkills
- Customer interaction
- Appointment scheduling
- Complaint resolution
- Product education
- Billing management
- Customer relationship management
- Service coordination
- Quality assurance
- Data entry
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Employee training
- Inventory management
- Email management
- Follow-up skills
- Retail marketing
- Paperwork processing
- Microsoft PowerPoint
- Call center experience
- Account management
- Strategic sales
- Opening and closing accounts
- Call center operations
- Refunds processing
- Delivery scheduling
Timeline
Customer Service Representative
Bulwark Exterminating
11.2024 - Current
Service pro
Bulwark Exterminating
06.2023 - 11.2024
Warehouse Worker
Jason’s oak furniture
03.2023 - 07.2023
Millwright contractor
Marietta rock quarry
02.2022 - 04.2023
Management Assistant
Thomson country club
01.2020 - 02.2022
Thomson Mcduffie High School