Caitlyn Mitchell
Del Valle
Summary
Detail-oriented administrative professional skilled in organizing and prioritizing tasks while managing multiple projects to meet deadlines. Experienced in facilitating orientations and communicating effectively with diverse populations. Knowledgeable in medical concepts and proficient in mastering industry-specific software.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
CVS Health/Aetna
San Antonio
03.2025 - Current
- Managed 1 to 10 inbound calls hourly to address member inquiries
- Executed 1 to 5 outbound calls daily to follow up on member concerns
- Assisted members in understanding coverage and claims during critical times
- Clarified details of medical claims to ensure understanding
- Demonstrated thorough understanding of medical and insurance terminology
- Provide medical professionals with member benefit and coverage plan information
- Giving members peace of mind by educating them on their plan and what it covers
- Listening with understanding and empathy
- Implementing and following HIPAA Guidelines
Contractor-Hospital Switchboard Operator
AgreeYa Solutions-Baylor Scott and White
Temple
04.2024 - 06.2024
- 15-25 Inbound calls per hour
- Up to 10 outbound calls per hour
- Good understanding of medical terminology
- Directing patients to the correct department for their needs-scheduling, billing, medical records, clinics, case management or internal extensions
- Assisting loved ones, friends, family members, insurance companies and other doctor offices locating patients
- Take internal work orders for maintenance, housekeeping and for technical medical equipment
- Empathy and understanding of delicate and confidential information
Trusted Advisor
Terminix
Remote
10.2022 - 08.2023
- 10-15 outbound calls per hour, 1-3 inbound calls per hour
- Appointment Scheduling
- Researching customer accounts
- Majority outbound sales, with some inbound sales
- Provide product and service knowledge
- Strong direct and indirect sales
- Work closely with technicians to provide proactive service to current customers
- Customer Service-going above and beyond to correct a problem or give the best service I can with the tools and authority I am given
Senior Customer Service and Sales Representative
Terminix
Remote
03.2022 - 10.2022
- Successful Problem Solving
- Appointment Scheduling
- Billing Related Issues
- Inbound and Outbound calls; 50 plus calls per day
- Account Management
- Strong Sales
- Customer Service-going above and beyond to correct a problem or give the best service I can with the tools and authority I am given
Remote Call Center Representative
Momentum Solar
Remote
03.2021 - 06.2021
- Exceptional customer service
- Placed 350-450 outbound cold calls daily; received 150-200 inbound calls daily
- Educated homeowners on solar power, panels, and the benefits
- Scheduled appointments for qualified homeowners
Physical Therapist Assistant/Chiropractic Assistant
Anthony Medical and Chiropractic Care
Killeen
11.2020 - 03.2021
- Assisted patients with different therapies
- Scheduled patient appointments
- Ensured patients’ concerns and questions were effectively handled
- Organized the doctor’s notes and paperwork
- Assisted the doctor with exams
- Handled confidential records of patients
Facility Manager
Anytime Fitness
Aurora
11.2018 - 07.2020
- Managed day-to-day operations to ensure facility efficiency
- Oversaw repairs and maintenance to ensure facility safety and functionality
- Ensured member satisfaction through surveys and member awareness, giveaways, and events
- Successfully partnered with local businesses
- Successfully marketed the company and campaigns
- Successfully met monthly sales goals
- Handled financial transactions and maintained comprehensive expense reports
Sales Team/Stock Lead
Reebok
Aurora
06.2018 - 11.2018
- Lead a sales team of 15 sales associates, with another team lead and 2 managers
- Achieved sales profit growth while training new hires
- Developed innovative strategies to enhance profit generation
- Marketed and promoted store and sales effectively and profitably
- Managed online order processing for efficient delivery
- Received and organized daily shipments of inventory to ensure stock availability
- Implemented loss prevention strategies to reduce theft
Sales Associate/Social Media Management
Orangetheory Fitness
Geneva
03.2017 - 05.2018
- Cultured customer loyalty, elevated repeat customers, and improved sales
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably
- Met company and individual sales goals monthly
- Built and retained positive rapport with members and other small business owners
- Introduced new ways to improve production
- Effectively marketed the company by table events, handing out business cards, B2B promotional events, and being a part of the community
- Promoted a healthy and active lifestyle
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote merchandise
Sales Client Services Specialist
Elements Massage
Geneva
03.2014 - 03.2017
- Met and exceeded business and individual sales goals
- Exceeded individual and business sales goals, contributing to overall revenue growth
- Managed processing of sensitive health patient information, ensuring compliance with privacy regulations
- Facilitated conflict resolution among employees, fostering a collaborative work environment
- Managed cash transactions at point of sale.
- Answered incoming phone calls to assist customers.
- Organized and prioritized tasks to meet deadlines.
- Conducted inventory checks and managed company shopping lists.
- Organized marketing events to enhance brand visibility and attract new clients.
Education
Massage Therapy Certificate - Massage Therapy
Universal Spa Training Academy
Downers Grove, IL 08.2015 - 01.2016
H.S. Diploma -
West Aurora High School
Aurora, IL 08.2004 - 05.2008
Personal Training Certificate -
Waubonsee Community College
Elgin, IL 05.2001 -
Skills
- Customer Service
- Customer Engagement
- Customer Interaction
- Appointment Scheduling
- Billing
- Medical Insurance
- Medical Claims
- HIPAA
- Conflict Resolution
- Communication
- Interpersonal Skills
- Problem-Solving
- Attention to Detail
- Time Management
- Front desk support
- Office Management
- Documentation Review
- Data Entry
- MS-Office proficiency
- Collaboration
- Typing
- Empathetic Listener
- Leadership
- Negotiation
- Quick Learner
- Data Entry
- Customer Interaction
- Medical Insurance
- Medical Claims
Timeline
Customer Service Representative
CVS Health/Aetna
03.2025 - Current
Contractor-Hospital Switchboard Operator
AgreeYa Solutions-Baylor Scott and White
04.2024 - 06.2024
Trusted Advisor
Terminix
10.2022 - 08.2023
Senior Customer Service and Sales Representative
Terminix
03.2022 - 10.2022
Remote Call Center Representative
Momentum Solar
03.2021 - 06.2021
Physical Therapist Assistant/Chiropractic Assistant
Anthony Medical and Chiropractic Care
11.2020 - 03.2021
Facility Manager
Anytime Fitness
11.2018 - 07.2020
Sales Team/Stock Lead
Reebok
06.2018 - 11.2018
Sales Associate/Social Media Management
Orangetheory Fitness
03.2017 - 05.2018
Massage Therapy Certificate - Massage Therapy
Universal Spa Training Academy
08.2015 - 01.2016
Sales Client Services Specialist
Elements Massage
03.2014 - 03.2017
H.S. Diploma -
West Aurora High School
08.2004 - 05.2008
Personal Training Certificate -
Waubonsee Community College
05.2001 -