Washeeta Bonner
Starkville,MS
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customers' trust.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Customer Service Representative
Healthfirst
New York
10.2024 - 03.2026
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries, processing payments, refunds, adjustments, and account updates with accuracy and efficiency
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Followed up with customers after issue resolution to confirm satisfaction and address any further concerns
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Investigated root causes of complex customer complaints and implemented effective solutions to enhance customer experience
Customer Service Representative
TELEPERFORMANCE USA
10.2020 - 05.2024
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and enhancing customer satisfaction
- Handled high volume of incoming calls and emails, consistently achieving performance metrics for response time and resolution
- Investigated root causes of complex customer complaints and implemented effective solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Assistant Teacher
Emerson preschool
Starkville, MS
08.2016 - 10.2017
- Supported lead teacher in enhancing student comprehension and engagement
- Collaborated with lead teacher to design and execute lesson plans across multiple subjects
- Facilitated small group activities to reinforce lesson concepts and promote active student engagement
- Assisted lead teacher in supporting student learning
- Led small group activities to strengthen understanding of lesson concepts and encourage student participation
Cashier
Lowes
03.2015 - 10.2015
- Delivered exceptional customer service by greeting customers warmly and resolving inquiries and concerns effectively
- Processed customer transactions with accuracy and efficiency, ensuring smooth payment experiences for cash, credit, and electronic methods
- Maintained balanced cash drawer, promptly reconciling discrepancies to uphold financial accuracy
Cashier and Customer Service
Big Lots
02.2015 - 10.2015
- Processed customer transactions accurately and efficiently, contributing to smooth checkout experience
- Operated cash register and handled cash transactions with precision, maintaining 100% accuracy in balancing daily sales
- Maintained clean, organized checkout area to enhance overall customer satisfaction
- Operated cash register and handled cash transactions with precision, ensuring accurate daily sales balance
Education
BS - Sociology
University of Montevallo
Montevallo, ALAA - Criminal Justice
Itawamba Community College
Starkville, MSDiploma -
Starkville High School
Starkville, MS 08.2007 - 05.2010
Skills
- Billing management
- Payment processing
- Billing systems
- Refund processing
- Account updates
- Order processing
- Order placement
- CRM software
Additional Information
Accomplished and energetic athlete with a solid history of achievement in sports Motivated leader with strong organizational and prioritization abilities. Areas of expertise include hardwork , self-motivation and great discipline.
Timeline
Customer Service Representative
Healthfirst
10.2024 - 03.2026
Customer Service Representative
TELEPERFORMANCE USA
10.2020 - 05.2024
Assistant Teacher
Emerson preschool
08.2016 - 10.2017
Cashier
Lowes
03.2015 - 10.2015
Cashier and Customer Service
Big Lots
02.2015 - 10.2015
Diploma -
Starkville High School
08.2007 - 05.2010
BS - Sociology
University of Montevallo
AA - Criminal Justice
Itawamba Community College