Summary
Overview
Work History
Education
Skills
Timeline
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JOSEPHINE CUENCA

NORTH HILLS,USA

Summary

Data-driven marketing and business development professional with over 3 years of experience. Proven ability to transform client needs into effective strategies and optimize workflows. Expertise in building trust-based relationships and delivering measurable results. Committed to a consultative sales approach that drives growth and adds value to clients.

Overview

5
5
years of professional experience

Work History

Marketing Assistant

East Coast News
04.2022 - Current
  • Led product launch email campaigns, refining audience targeting and rewriting copy, achieving 11% engagement lift.
  • Streamlined customer service request management by implementing intake system and task board, enhancing sales rep focus on high-value accounts.
  • Revamped social media strategy by testing new content formats and adjusting posting schedule, resulting in 9% engagement increase.
  • Prioritized clarity and relevance in customer-facing communication, improving sales conversations and client relationships.

Server

Le Pain Quotidien
09.2020 - 06.2022
  • Resolved challenging customer concerns during peak hours, converting frustration into loyalty.
  • Mentored new hires in upselling techniques to elevate guest experience.
  • Achieved increased table turnover and tips through personalized service approach.

Education

High School Diploma -

Sherman Oaks Center For Enriched Studies

B.S. - Global Business Management

Arizona State University (Online)

Skills

  • Campaign Strategy
  • Client Relationship Building
  • CRM (Salesforce)
  • Data-backed decision-making
  • Social Media Marketing
  • Email Marketing
  • Process Optimization
  • Project Management

Timeline

Marketing Assistant

East Coast News
04.2022 - Current

Server

Le Pain Quotidien
09.2020 - 06.2022

High School Diploma -

Sherman Oaks Center For Enriched Studies

B.S. - Global Business Management

Arizona State University (Online)

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