Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Software
Languages
Generic
Josephine Fisk

Josephine Fisk

Apple Valley,CA

Summary

Dynamic customer service leader with a proven track record at Holy Monkey Inc., excelling in effective issue resolution and strategic task assignment. Skilled in payment processing and fostering positive client relationships, I drive team performance and enhance customer satisfaction through proactive engagement and continuous process improvement.

Overview

12
12
years of professional experience

Work History

Lead Customer Service Representative

Holy Monkey Inc.
01.2020 - Current
  • Supervised a 3 person team of Customer Service Representatives in providing excellent customer service to callers requiring assistance for online commerce and issues with purchases.
  • Supervised a team with guidance, support and direction for high-quality customer care.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained up-to-date knowledge of product and service changes.

Warehouse Associate

Holy Monkey Inc.
10.2013 - 12.2019
  • Consistently lifted materials weighing as much as 50 pounds.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Assisted in receiving, stocking and distribution of merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Education

Associate of Arts - Child Development

Modesto Junior College
Modesto, CA
05-2027

Skills

  • Payment processing expertise
  • Effective issue resolution
  • Effective workload management
  • Friendly communication style
  • Customer service expertise
  • Strategic task assignment
  • Multitasking and organization

Timeline

Lead Customer Service Representative

Holy Monkey Inc.
01.2020 - Current

Warehouse Associate

Holy Monkey Inc.
10.2013 - 12.2019

Associate of Arts - Child Development

Modesto Junior College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemote

Important To Me

Flexible work hoursWork from home optionPaid time offWork-life balance

Software

Microsoft Office

Languages

English
Native or Bilingual

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