Josephine Gallo
Stirling
Summary
Dedicated and detail-oriented professional with a strong commitment to excellence. Eager to take my career in management, customer service leadership, and people management to the next level. Proven track record of delivering exceptional results and driving team success. Thrive in fast-paced and dynamic environments. Passionate about fostering positive relationships with colleagues and customers, enabling effective team leadership and outstanding service delivery. Seeking new opportunities to grow and make a significant impact. Ready to bring skills and expertise to a forward-thinking organization.
Overview
20
20
years of professional experience
Work History
CLIENT SERVICES MANAGER
FISERV
03.2022 - 11.2024
- Managed a team of 13 telephone associates that answer phones for clients that use Portico software
- Supported and guided staff in day-to-day tasks
- Handled client escalations for system outages and case resolution
- Opened incidents of outages for software used by Credit Unions
- Participated in panels for interviewing with recruiting staff for hiring
ASSISTANT VICE PRESIDENT, STORE MANAGER
TD BANK
01.2014 - 10.2021
- Managed the bank branch of 280 Million in Deposits with a staff of 11 employees
- Grew Branch Deposits and goals by 15% to 75 million.
- Met with upper management to make sure branch was meeting monthly store sales revenue goals
- Oversaw customer lending production for the region
- Worked with partners in lines of business to increase store sales and referrals
- Held daily team huddles and debriefings
- Held one-on-one meetings with all employees to streamline operations and workflows
BRANCH MANAGER
PNC BANK
09.2004 - 10.2013
- Opened and oversaw a staff of eight employees for a Denovo branch.
- Grew deposits and loans from ground up by 50% to 150 million dollar branch in first 2 years.
- Actively participated in bank days and community outreach to grow consumer households
- Provided weekly one-on-one meetings with staff to make sure business was growing and coached on customer conversation to help employees grow all lines of business
- Hosted weekly business calls with staff and outside branches
- Participated in networking events and meetings to build relationships with partners
- Attended regional meetings in the absence of regional manager when necessary
Education
Bachelors of Arts degree - Sociology, Business Management
College of Saint Elizabeth
Convention Station, NJ05.1992
Skills
- Leadership Skills
- Hands on Manager
- Excellence in Customer service
- Team management
- Coaching
- Mentoring
- Training
- Banking and finance
- Account management
- Bilingual- English and Italian (writing and speaking)
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Timeline
CLIENT SERVICES MANAGER
FISERV
03.2022 - 11.2024
ASSISTANT VICE PRESIDENT, STORE MANAGER
TD BANK
01.2014 - 10.2021
BRANCH MANAGER
PNC BANK
09.2004 - 10.2013
Bachelors of Arts degree - Sociology, Business Management
College of Saint Elizabeth
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