Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Josephine Gallo

Stirling

Summary

Dedicated and detail-oriented professional with a strong commitment to excellence. Eager to take my career in management, customer service leadership, and people management to the next level. Proven track record of delivering exceptional results and driving team success. Thrive in fast-paced and dynamic environments. Passionate about fostering positive relationships with colleagues and customers, enabling effective team leadership and outstanding service delivery. Seeking new opportunities to grow and make a significant impact. Ready to bring skills and expertise to a forward-thinking organization.

Overview

20
20
years of professional experience

Work History

CLIENT SERVICES MANAGER

FISERV
03.2022 - 11.2024
  • Managed a team of 13 telephone associates that answer phones for clients that use Portico software
  • Supported and guided staff in day-to-day tasks
  • Handled client escalations for system outages and case resolution
  • Opened incidents of outages for software used by Credit Unions
  • Participated in panels for interviewing with recruiting staff for hiring

ASSISTANT VICE PRESIDENT, STORE MANAGER

TD BANK
01.2014 - 10.2021
  • Managed the bank branch of 280 Million in Deposits with a staff of 11 employees
  • Grew Branch Deposits and goals by 15% to 75 million.
  • Met with upper management to make sure branch was meeting monthly store sales revenue goals
  • Oversaw customer lending production for the region
  • Worked with partners in lines of business to increase store sales and referrals
  • Held daily team huddles and debriefings
  • Held one-on-one meetings with all employees to streamline operations and workflows

BRANCH MANAGER

PNC BANK
09.2004 - 10.2013
  • Opened and oversaw a staff of eight employees for a Denovo branch.
  • Grew deposits and loans from ground up by 50% to 150 million dollar branch in first 2 years.
  • Actively participated in bank days and community outreach to grow consumer households
  • Provided weekly one-on-one meetings with staff to make sure business was growing and coached on customer conversation to help employees grow all lines of business
  • Hosted weekly business calls with staff and outside branches
  • Participated in networking events and meetings to build relationships with partners
  • Attended regional meetings in the absence of regional manager when necessary

Education

Bachelors of Arts degree - Sociology, Business Management

College of Saint Elizabeth
Convention Station, NJ
05.1992

Skills

  • Leadership Skills
  • Hands on Manager
  • Excellence in Customer service
  • Team management
  • Coaching
  • Mentoring
  • Training
  • Banking and finance
  • Account management
  • Bilingual- English and Italian (writing and speaking)
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)

Timeline

CLIENT SERVICES MANAGER

FISERV
03.2022 - 11.2024

ASSISTANT VICE PRESIDENT, STORE MANAGER

TD BANK
01.2014 - 10.2021

BRANCH MANAGER

PNC BANK
09.2004 - 10.2013

Bachelors of Arts degree - Sociology, Business Management

College of Saint Elizabeth
Josephine Gallo