Josephine Gatto
Boise,ID
Summary
Dynamic professional with a proven track record at Boise School District, excelling in critical thinking and peer mentoring. Adept at fostering collaboration and implementing creative problem-solving strategies, I consistently enhance student engagement and academic performance. Committed to continuous improvement, I thrive in fast-paced environments while delivering exceptional customer service and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AVID Tutor
Boise School District
Boise, US
10.2024 - Current
- Fostered an environment where all opinions were respected while encouraging collaboration between classmates within an inclusive learning atmosphere.
- Provided tutoring services for AVID students in Math, English, Science and Social Studies courses.
- Encouraged critical thinking skills among AVID students by providing challenging questions that required higher-level problem-solving techniques.
- Adapted instruction based on the individual needs of each student.
- Implemented behavior modification strategies when dealing with disruptive or uncooperative behaviors exhibited by some of the program's participants.
- Promoted positive social interaction among peers by establishing clear rules of conduct during class time.
- Managed multiple projects simultaneously while meeting deadlines.
- As an AVID tutor, I strive to support students in their rigorous coursework by facilitating Socratic conversation, leading to solving a collective problem.
Team Member
Jo-Ann Fabric and Craft Stores
Boise, US
03.2022 - Current
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Received, processed, and stocked merchandise in accordance with store policies.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Greeted customers upon entering the store with friendly demeanor.
- Participated in training sessions for new employees when needed.
- Provided customer service support to ensure satisfaction.
Shift Lead
Tropical Smoothie Cafe
Boise, US
05.2022 - 09.2023
- My job entailed supervising other team members, ensuring food safety, and customer satisfaction
- Received regular Kudos for exceptional customer service
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Trained new employees on company policies, procedures, and job duties.
- Responded to customer inquiries and complaints in a professional manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
Live-in Nanny
Private Hiring
Boise, US
07.2021 - 05.2022
- Cared for two children under the age of ten
- Supervised and ensured both children's safety.
- Maintained a safe and fun environment for both children.
- Provided last-minute care when needed.
- Picked up the children from school and other activities.
- Assisted in some early education in all four core subjects.
- Care for children while they are sick.
- Developed strong relationships with both parents and children while providing emotional support.
- Ensured physical and social well-being of each child.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Met and communicated regularly with parents to discuss children's activities and development.
- Provided guidance and discipline in line with parental values and expectations.
Inventory Control Specialist
Walmart
Little Rock, US
05.2019 - 03.2020
- Responded promptly to requests from customers regarding product availability.
- Ensured compliance with all safety regulations in the workplace.
- Monitored stock levels to ensure availability of products.
- Provided excellent customer service by responding courteously to inquiries.
- Checked expiration dates on perishable items to ensure freshness.
- Accurately completed paperwork associated with stocking activities.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Assisted customers in locating products on the shelf or in the backroom.
- Assisted customers with carrying large purchases out of the store.
- Unloaded delivery trucks and verified contents against invoices.
Delivery Driver
Mary's Flower Shop
Triangle, US
11.2018 - 04.2019
- As a delivery driver at Mary's Flower shop, my duties included transporting flowers and other products to customers, being the representation of Mary's Flowers in many areas of Northern Virginia, and making sure customers were satisfied with our services
- Other duties included: Assisting with some flower arrangements, keeping the shop clean, helping customers on site or over the phone, and some light work in gardening outside the shop
SPECIAL NEEDS ATTENDANT (Childcare)
Private Hiring
01.2017 - 04.2019
- This job consisted of monitoring one special needs child and assisting in therapy and daily routines
- Organized therapeutic activities designed to help individuals reach personal goals related to communication, mobility, behavior management.
- Engaged in creative problem solving techniques to handle challenging behaviors effectively while maintaining respect for the individual's dignity.
- Collaborated with interdisciplinary team members to develop individualized plans of care for each client.
- Educated family members about available resources for additional assistance or support services.
- Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
- Administered medications as prescribed by physician or psychiatrist.
- Encouraged the development of skills essential for independent living such as budgeting, grocery shopping, cooking meals .
- Promoted an atmosphere of acceptance amongst peers regardless of differences in abilities or backgrounds.
- Monitored clients' physical and emotional well-being and reported any changes to supervisor or other appropriate personnel.
RECEPTIONIST
Risana Day Spa
Woodbridge, US
08.2018 - 10.2018
- Monitored office supplies inventory and placed orders when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
HIGH SCHOOL DIPLOMA -
FOREST PARK HIGH SCHOOL
06.2018
Some College (No Degree) - Elementary Education
Boise State University
Boise, IDSkills
- Critical thinking
- Socratic dialogue
- Customer service
- Communication skills
- Time management
- Creativity in problem solving
- Conflict resolution
- Team collaboration
- Multimedia usage
- Peer mentoring
- Note-taking strategies
- Continuous improvement
- Task prioritization
- Positive reinforcement
- Multitasking
- Analytical thinking
- Writing assessments
- Attention to detail
Certification
Driver's License
CPR Certified
Affiliations
- Crocheter
- Quilter
- Girls on the Run Coach
- Active in the local LGBT community
- Mediocre comedienne
Languages
English
Native/ Bilingual
Why I want this job
Last year I lost a best friend. He was caring, kind, and smart. He had a laugh that makes other people laugh along. He was the most important person in my life. And he was transgender.
When I lost him, I found out I was the person he had asked to take care of his funeral. There was a lengthy legal battle between myself, his partner, and his biological family. They wanted to bury him under a name he hadn't used for over ten years in a dress he wouldn't have even worn before he discovered himself. It took a lengthy legal battle, but I am proud to say I won this battle for him and he was terramated as he wanted. We took the soil to a local LGBT hangout where he lived and used it in their rose garden dedicated to all the community members that had been lost over the years.
The kind of feelings you feel when your best friend can't even be free to be himself even in death sits with you. It weighs on you in a way I cannot describe. When I heard of this job opportunity, I immediately knew this was what I wanted to do. Especially in the political climate of Idaho. I want people to know that there are people out there who see their inherent value. I want to keep them from my best friend's fate.
Timeline
AVID Tutor
Boise School District
10.2024 - Current
Shift Lead
Tropical Smoothie Cafe
05.2022 - 09.2023
Team Member
Jo-Ann Fabric and Craft Stores
03.2022 - Current
Live-in Nanny
Private Hiring
07.2021 - 05.2022
Inventory Control Specialist
Walmart
05.2019 - 03.2020
Delivery Driver
Mary's Flower Shop
11.2018 - 04.2019
RECEPTIONIST
Risana Day Spa
08.2018 - 10.2018
SPECIAL NEEDS ATTENDANT (Childcare)
Private Hiring
01.2017 - 04.2019
HIGH SCHOOL DIPLOMA -
FOREST PARK HIGH SCHOOL
Some College (No Degree) - Elementary Education
Boise State University
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