Josephine Izzo
Summary
Motivated Environmental Science graduate with hands-on experience in emergency management, aviation safety, and military operations. Skilled in data collection, GIS fundamentals, incident reporting, and high-pressure decision-making, with a strong focus on safety, accuracy, and operational efficiency. Proven ability to communicate effectively, coordinate across teams, and maintain composure in fast-paced environments. Background includes the U.S. Air Force command post operations and flight attendant experience, strengthening expertise in emergency response, situational awareness, and public safety. Seeking to apply analytical skills, environmental knowledge, and field experience to contribute to practical environmental solutions and conservation-focused projects.
Overview
9
9
years of professional experience
Work History
Flight Attendant
American Airlines
Chicago
05.2024 - Current
- Delivers exceptional customer service to passengers while ensuring compliance with all FAA safety regulations
- Manages onboard conflicts professionally and remains calm during high-stress situations
- Responds quickly to medical and safety situations while following airline emergency procedures
- Utilises teamwork to handle passengers, safety, and emergencies in a fast-paced environment
Senior Command and Control/ Non-Commissioned Officer for Emergency Management
U.S. Air Force
08.2019 - Current
- Develops, reviews, and revises a variety of plans and procedures for emergency preparedness, response, and recovery
- Process and disseminate time-sensitive operational reports, alerts, and mission updates with 100% accuracy
- Serves as the technical authority/expert for the development of alert and notification policies and procedures for all-hazards notifications
- Coordinate with aircrew while tracking and documenting real-time aircraft movement data to relay mission status to support agencies to ensure accountability and safety
- Maintains a top secret clearance
- Liaison with essential agencies to improve risk management and mitigation procedures in compliance with FEMA, the National Incident Management System (NIMS), and the U.S. Air Force regulations
- Upholds the responsibility of effective communication while utilizing advanced technology to monitor and control aircraft, missiles, and other strategic assets, and works closely with military personnel to coordinate and manage military operations
Certified Nursing Assistant/Health Aide
Preston Place, Mirage Post Acute, King VA Home
Wisconsin
09.2017 - 05.2024
- Complied with regulatory and ethical standards.
- Supported 10+ residents per shift with activities of daily living, maintaining 100% adherence to care plans
- Monitored and recorded vital signs (blood pressure, pulse, temperature, respiration) and charted all changes in patient log
- Collaborated with healthcare team to develop individualised care plans for patients.
- Delivered Daily Living Skills with patients who had Alzheimer’s, dementia, traumatic brain and Post Traumatic Stress Disorder.
- Adapted to a flexible schedule and timing.
Telecommunications Clerk
Oshkosh Police Department
Oshkosh
11.2023 - 03.2024
- Managed non-emergency phone calls for the city police
- Handled data entry such as the TIME system for law enforcement
- Processed parking permits
- Preformed administrative tasks
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Manchester, NH01.2026
Associate of Applied Science - Emergency Management
Community College of The Air Force
Montgomery, AL01.2025
Skills
- Basic GIS concepts
- Scientific data collection and reporting
- Environmental monitoring and assessment
- Microsoft Office (Excel, Word, Outlook)
- Safety Management Systems
- Emergency Response Coordinator
- High-stress decision-making in time-sensitive environments
- Report Writing and Incident Documentation
- Leadership Skills
Timeline
Flight Attendant
American Airlines
05.2024 - Current
Telecommunications Clerk
Oshkosh Police Department
11.2023 - 03.2024
Senior Command and Control/ Non-Commissioned Officer for Emergency Management
U.S. Air Force
08.2019 - Current
Certified Nursing Assistant/Health Aide
Preston Place, Mirage Post Acute, King VA Home
09.2017 - 05.2024
Bachelor of Science - Environmental Science
Southern New Hampshire University
Associate of Applied Science - Emergency Management
Community College of The Air Force