Alexis M. Nunez
Miami,FL
Summary
Seeking a professional organization that nurtures professional and personal growth. Enthusiastic and hardworking individual with a strong desire to excel. Eager to contribute skills and dedication to a company that values ambition and fosters a dynamic work environment.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Envoy Air
01.2022 - 03.2024
- Guarantee customer safety and comfort while delivering exceptional service.
- Helped passengers navigate seat assignments and flight or airport inquiries.
- Showcase proper operation of safety and emergency equipment.
- Served both non-alcoholic and alcoholic drinks along with meals.
- Helped customers by addressing their questions, especially for those with special requirements.
Administrative Assistant
Century Public Adjusters
06.2020 - 12.2021
- Handles all check related duties with the insurance
- Follows up with Insurance for status of claims
- Receives, scans, and uploads any documents related to clients claims
- Follows up with clients with any updates with their claim
- Takes new leads via Phone or email
- Schedules new leads
Customer Service Representative
Hotel Connections
09.2019 - 03.2020
- Make reservations for pilots and FA’s using our Aims and BMS system
- Keep in contact with hotels for any changes in reservations and or cancellations and new bookings
- Take any request of reservation or crew changes via email and or over the phone from crews and crew scheduling
- Handle any urgent request within 45 minutes
- Send out booking reports to hotels
Customer Service Representative
Planet Fitness
05.2019 - 09.2019
- Help members with their memberships
- Assist with any cleaning up of the machines or gym in general
- Answer the phone to help potential members with questions or concerns
Reservation Agent
The South Seas Hotel
10.2018 - 12.2018
- Handled all reservation via email or over the phone
- Managed company email
- Verifying all disparities from any third party travel agent
- Pre booking rooms for groups
- Handle reservations with opera software system
- Problem solving
- Handle a high volume of calls
Receptionist
Miami Association of Realtors
07.2018 - 10.2018
- Manage high call volume
- Transferring calls to the appropriate employee
- Data entry of any achieves
- Assisting any personal
- Handled membership coffee station
- Meeting room set up
- Managing membership emails
- Manage membership calls
Sales Coordinator
Miami Seaquarium
11.2017 - 04.2018
- Managed all group sales
- Coordinator to all events from personal to corporate from 50-100 guest
- Handle reservations for any excursion via email or over the phone
- Send out promotional emails
- Hotel coordinator
- Data entry of achieves
- Attended to all sale related functions and events
Receptionist
Lopefra Corp.
08.2016 - 09.2017
- Answering the phone in a professional manner
- Manage high call volume
- Transferring calls to the appropriate employee
- Data entry of achieves
- Assisting other personal
- Face to face interaction
- Meet and greet everyone who enters the office
- Receives package deliveries and mail service
- Manage all company emails
Front Desk Supervisor
Holiday Inn Miami International Airport
09.2014 - 07.2016
- Manage high call volume
- Managed room blocks for any delayed Flights
- Money handling
- Checking in and checking out guest
- Pre blocking rooms for airline crew and IHG members
- Problem solving
- Handling reservations with Opera
- Greet guest as they entered or exited the hotel
Education
Associate of Arts(A.A) - Business Administration
Miami Dade College
12.2024
High School Diploma -
Miami Springs High School
Miami, FL06.2012
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Excel
- Customer Service Skills
- Communication skills
- Able to grasp new concepts quickly and efficiently
Personal Information
- Willing To Relocate: Yes
- Authorized To Work In The US: Yes
Timeline
Flight Attendant
Envoy Air
01.2022 - 03.2024
Administrative Assistant
Century Public Adjusters
06.2020 - 12.2021
Customer Service Representative
Hotel Connections
09.2019 - 03.2020
Customer Service Representative
Planet Fitness
05.2019 - 09.2019
Reservation Agent
The South Seas Hotel
10.2018 - 12.2018
Receptionist
Miami Association of Realtors
07.2018 - 10.2018
Sales Coordinator
Miami Seaquarium
11.2017 - 04.2018
Receptionist
Lopefra Corp.
08.2016 - 09.2017
Front Desk Supervisor
Holiday Inn Miami International Airport
09.2014 - 07.2016
Associate of Arts(A.A) - Business Administration
Miami Dade College
High School Diploma -
Miami Springs High School