Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Alexis M. Nunez

Miami,FL

Summary

Seeking a professional organization that nurtures professional and personal growth. Enthusiastic and hardworking individual with a strong desire to excel. Eager to contribute skills and dedication to a company that values ambition and fosters a dynamic work environment.

Overview

10
10
years of professional experience

Work History

Flight Attendant

Envoy Air
01.2022 - 03.2024
  • Guarantee customer safety and comfort while delivering exceptional service.
  • Helped passengers navigate seat assignments and flight or airport inquiries.
  • Showcase proper operation of safety and emergency equipment.
  • Served both non-alcoholic and alcoholic drinks along with meals.
  • Helped customers by addressing their questions, especially for those with special requirements.

Administrative Assistant

Century Public Adjusters
06.2020 - 12.2021
  • Handles all check related duties with the insurance
  • Follows up with Insurance for status of claims
  • Receives, scans, and uploads any documents related to clients claims
  • Follows up with clients with any updates with their claim
  • Takes new leads via Phone or email
  • Schedules new leads

Customer Service Representative

Hotel Connections
09.2019 - 03.2020
  • Make reservations for pilots and FA’s using our Aims and BMS system
  • Keep in contact with hotels for any changes in reservations and or cancellations and new bookings
  • Take any request of reservation or crew changes via email and or over the phone from crews and crew scheduling
  • Handle any urgent request within 45 minutes
  • Send out booking reports to hotels

Customer Service Representative

Planet Fitness
05.2019 - 09.2019
  • Help members with their memberships
  • Assist with any cleaning up of the machines or gym in general
  • Answer the phone to help potential members with questions or concerns

Reservation Agent

The South Seas Hotel
10.2018 - 12.2018
  • Handled all reservation via email or over the phone
  • Managed company email
  • Verifying all disparities from any third party travel agent
  • Pre booking rooms for groups
  • Handle reservations with opera software system
  • Problem solving
  • Handle a high volume of calls

Receptionist

Miami Association of Realtors
07.2018 - 10.2018
  • Manage high call volume
  • Transferring calls to the appropriate employee
  • Data entry of any achieves
  • Assisting any personal
  • Handled membership coffee station
  • Meeting room set up
  • Managing membership emails
  • Manage membership calls

Sales Coordinator

Miami Seaquarium
11.2017 - 04.2018
  • Managed all group sales
  • Coordinator to all events from personal to corporate from 50-100 guest
  • Handle reservations for any excursion via email or over the phone
  • Send out promotional emails
  • Hotel coordinator
  • Data entry of achieves
  • Attended to all sale related functions and events

Receptionist

Lopefra Corp.
08.2016 - 09.2017
  • Answering the phone in a professional manner
  • Manage high call volume
  • Transferring calls to the appropriate employee
  • Data entry of achieves
  • Assisting other personal
  • Face to face interaction
  • Meet and greet everyone who enters the office
  • Receives package deliveries and mail service
  • Manage all company emails

Front Desk Supervisor

Holiday Inn Miami International Airport
09.2014 - 07.2016
  • Manage high call volume
  • Managed room blocks for any delayed Flights
  • Money handling
  • Checking in and checking out guest
  • Pre blocking rooms for airline crew and IHG members
  • Problem solving
  • Handling reservations with Opera
  • Greet guest as they entered or exited the hotel

Education

Associate of Arts(A.A) - Business Administration

Miami Dade College
12.2024

High School Diploma -

Miami Springs High School
Miami, FL
06.2012

Skills

  • Proficient in Microsoft Word
  • Proficient in Microsoft PowerPoint
  • Proficient in Microsoft Excel
  • Customer Service Skills
  • Communication skills
  • Able to grasp new concepts quickly and efficiently

Personal Information

  • Willing To Relocate: Yes
  • Authorized To Work In The US: Yes

Timeline

Flight Attendant

Envoy Air
01.2022 - 03.2024

Administrative Assistant

Century Public Adjusters
06.2020 - 12.2021

Customer Service Representative

Hotel Connections
09.2019 - 03.2020

Customer Service Representative

Planet Fitness
05.2019 - 09.2019

Reservation Agent

The South Seas Hotel
10.2018 - 12.2018

Receptionist

Miami Association of Realtors
07.2018 - 10.2018

Sales Coordinator

Miami Seaquarium
11.2017 - 04.2018

Receptionist

Lopefra Corp.
08.2016 - 09.2017

Front Desk Supervisor

Holiday Inn Miami International Airport
09.2014 - 07.2016

Associate of Arts(A.A) - Business Administration

Miami Dade College

High School Diploma -

Miami Springs High School
Alexis M. Nunez