JOSEPHINE JARWOLO
Hanover,United States
Summary
Dynamic professional with over three years of diverse experience in customer service and healthcare, dedicated to enhancing customer satisfaction and operational efficiency. Proven expertise in data analysis and user-centric design, complemented by a strong foundation in care-giving and dietary support. Currently pursuing a Bachelor’s degree in Data Analytics, poised to leverage analytical skills. Currently enhancing skills in JavaScript and Python.
Overview
6
6
years of professional experience
Work History
AI Chat Bot Trainer
Handshake AI
10.2025 - Current
- Developed training materials for AI chatbots, enhancing user interaction and engagement.
- Analyzed chatbot performance data to identify areas for improvement and optimize responses.
- Conducted regular assessments of chatbot accuracy, ensuring high-quality customer service delivery.
Front End
Walmart
Hanover, MD
11.2024 - 10.2025
- Developed user-friendly interfaces for e-commerce applications at Walmart.
- Collaborated with cross-functional teams to enhance website performance and user experience.
- Implemented responsive design principles to optimize functionality across devices.
- Conducted user testing and gathered feedback to inform design improvements.
- Analyzed web traffic data to identify trends and improve site engagement.
Library Assistant
Southwest Minnesota State University
Marshall, MN
09.2023 - 05.2024
- Managed daily circulation desk operations, ensuring efficient check-in and check-out processes.
- Assisted patrons in locating resources, enhancing user experience through effective guidance.
- Organized library materials according to classification systems, improving accessibility for users.
- Collaborated with staff on inventory management, maintaining up-to-date collections and resources.
- Oversaw scheduling for study room reservations, optimizing resource allocation for student needs.
Dietary Aide
Pinnacle Specialty Care
Cedar Falls, IA
10.2020 - 09.2023
- Support meal preparations and service for residents at Pinnacle Specialty Care.
- Assisted with dietary needs, ensuring adherence to nutritional guidelines.
- Maintained kitchen cleanliness and organization.
- Collaborated with healthcare staff to monitor resident food preferences.
- Contributed to menu planning to enhance resident satisfaction.
Host
Texas Roadhouse
Cedar Falls, IA
01.2023 - 07.2023
- Managed guest seating efficiently to optimize table turnover and enhance customer satisfaction.
- Coordinated with kitchen and wait staff to ensure timely service and accurate order processing.
- Handled customer inquiries and concerns professionally, maintaining a welcoming atmosphere.
- Assisted in training new hosts, fostering teamwork and effective communication.
- Monitored dining room flow to maintain a pleasant environment.
Education
Bachelor of Science -
Western Governors University
Supply Chain Management
Anne Arundel Community College
Maryland05.2025
Business Administration
Southwest Minnesota State University
Marshall, IA05.2024
Skills
Data Analysis – Intermediate
Python - Intermediate
R - Beginner
JavaScript- Intermediate
Dashboard creation – Beginner
Dietary Aide Experience – Expert
Hospitality – Expert
Microsoft PowerPoint/Excel – Intermediate
Organizational skills – Experienced
Interpersonal Communication skills – Expert
Cash handling – Expert
Serving Experience – Experienced
Problem-solving
Interests
Reading – Passionate about books that broaden perspectives and spark meaningful thought, Debating & Listening – Enjoy engaging in constructive debates and listening to diverse perspectives, which fosters strong communication skills, Hair Braiding – Skilled in creative hairstyling as a form of personal expression and cultural appreciation, Cooking – Love experimenting in the kitchen and trying new recipes that blend flavors and traditions, Exploration – Enthusiastic about discovering new places, cultures, and experiences that expand worldviews, Nature Walks – Find joy and tranquility in spending time outdoors, connecting with nature for relaxation and inspiration
LINKS
LinkedIN
INTERNSHIPS
- Apprentice, Naymote Partners for Democratic Development
- Motivated and community-driven individual seeking to contribute meaningfully to NAYMOTE’s initiatives that empower youth and promote democratic governance. Demonstrates a deep interest in civic leadership, public policy, and grassroots activism. Equipped with strong communication skills, a collaborative mindset, and a commitment to learning through hands-on experience. Passionate about working alongside experienced professionals to develop practical skills, contribute to impactful projects, and support initiatives that strengthen citizen engagement and accountability. Sat in on various professional meetings and educational programs.
COURSES
- Applied Probability and Statistics – Western Governors University
- Real Estate – Colibri Real Estate
Timeline
AI Chat Bot Trainer
Handshake AI
10.2025 - Current
Front End
Walmart
11.2024 - 10.2025
Library Assistant
Southwest Minnesota State University
09.2023 - 05.2024
Host
Texas Roadhouse
01.2023 - 07.2023
Dietary Aide
Pinnacle Specialty Care
10.2020 - 09.2023
Supply Chain Management
Anne Arundel Community College
Business Administration
Southwest Minnesota State University
Bachelor of Science -
Western Governors University