Josephine Keough

• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Supervised daily operations of customer service team at Kinney Drugs.
• Trained staff on best practices in customer interactions and service techniques.
• Resolved customer complaints and inquiries efficiently, ensuring satisfaction.
• Maintained organized records of customer feedback for continuous improvement efforts.
• Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
• Monitored customer feedback and adjusted service accordingly.
• Developed strategies for improving customer satisfaction and loyalty.
• Provided training and coaching to new team members on customer service best practices.
• Identified and addressed customer issues, complaints, and inquiries promptly.
• Supervised customer service staff to ensure quality customer experience.
• Developed plans for resolving conflicts between customers and staff members.
• Organized and participated in community events and trade shows to promote brand awareness and customer engagement.
• Created a positive work environment that fosters team collaboration and a customer-centric culture.
• Counted and balanced registers.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Coached staff on strategies to enhance performance and improve customer relations.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Maintained customer satisfaction with quick and professional handling of product returns.

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• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Increased sales by offering advice on purchases and promoting additional products.
• Loaded and unloaded merchandise using ladder and pallet jack.
• Stocked shelves and replenished inventory as needed throughout the day.
• Engaged with customers to create a welcoming shopping environment.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Upsold additional items based on customer interests and needs.
• Attended weekly team meetings to review performance goals and objectives.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Bagged or packaged purchases and wrapped gifts.

• Excellent customer service skills and positive attitude as demonstrated by receiving employee of the month in four consecutive months Achieved 158% of target sales (80 contacts per week) and 192% of target interaction length (20 minutes per customer), Excellent customer service skills and positive attitude as demonstrated by receiving employee of the month in four consecutive months.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Provided accurate information about products, prices and services.
• Maintained cleanliness of store environment including floors, windows, displays.
• Upsold additional items based on customer interests and needs.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Bagged or packaged purchases and wrapped gifts.

• Managed cash register operations and balanced daily cash drawers.
• Assisted with inventory management and organized stockroom efficiently.
• Trained new employees on customer service protocols and store policies.
• Monitored sales floor for compliance with merchandising guidelines and promotions.
• Supported management in opening and closing store procedures daily.
• Managed key holder responsibilities such as opening and closing the store, setting alarms.
• Provided customer service including cashiering, merchandising and restocking shelves.
• Organized backroom storage areas to maximize efficiency of space utilization.
• Replenished merchandise displays throughout the store as needed.
• Verified accuracy of register tills at beginning and end of shift.
• Supervised bank deposits and security procedures to support store opening and closing.
• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
• Facilitated and developed lasting relationships with clients to increase client retention.
• Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
• Identified potential shoplifters through observation of suspicious behavior or activities.
• Handled customer inquiries and complaints with professionalism and patience.
• Counted and balanced registers.
• Delegated work to staff, setting priorities and goals.

• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Assisted customers in selecting products and answering questions.
• Maintained store cleanliness and organized merchandise displays.
• Operated cash register and processed customer transactions efficiently.
• Stocked shelves and replenished inventory as needed throughout the day.
• Engaged with customers to create a welcoming shopping environment.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained cleanliness of store environment including floors, windows, displays.
• Built and maintained relationships with peers and upper management to drive team success.

• Assisted customers in selecting products and answering questions.
• Maintained store cleanliness and organized merchandise displays.
• Operated cash register and processed customer transactions efficiently.
• Stocked shelves and replenished inventory as needed throughout the day.
• Participated in training sessions to learn product knowledge and sales techniques.
• Engaged with customers to create a welcoming shopping environment.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Assisted customers with product selection, sizing and styling.
• Maintained cleanliness of store environment including floors, windows, displays.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Built and maintained relationships with peers and upper management to drive team success.
• Upsold additional items based on customer interests and needs.

• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Greeted over Number patients per day.
• Handled cash, credit, and gift card transactions accurately.
• Maintained clean and organized checkout areas for customer convenience.
• Assisted customers in locating merchandise throughout the store.
• Processed customer transactions efficiently at checkout stations.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Greeted customers and answered any questions they had about the store's products and services.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.

• My duties were cleaning bathrooms, cleaning party rooms, organizing, handling money, turning the bounce houses on and off before and after a party, making popcorn, making cotton candy, making slushies and cleaning out all of the machines.
• Engaged guests with friendly conversation and ensured a welcoming atmosphere.
• Assisted in managing schedules and timelines during events for smooth operations.
• Maintained cleanliness and organization of event spaces before, during, and after parties.
• Addressed customer complaints promptly and professionally.
• Greeted guests and provided excellent customer service.
• Assisted in setting up decorations, food, and beverages for the party.
• Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
• Disposed of trash appropriately after each event concluded.
• Monitored noise levels within the venue to ensure it remained comfortable for all attendees.
• Assisted in serving food and drinks to guests during events.
• Delivered clear, audible instructions for games and activities in language appropriate for age group.
• Set up tables and chairs for events according to specifications.
• Replenished buffet table items as needed during events.
• Performed light cleaning duties such as sweeping and mopping after events.
• Organized seating arrangements according to pre-planned instructions.
• Maintained a clean environment throughout the venue by clearing away used plates, cups, and utensils.
• Stocked supplies prior to an event taking place.
• Obtained signed waiver from customer before starting event and closed out customer bill at event end.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
• Trained new employees on ride operations, pointing out safety mechanisms and features.

• Supervised children during playtime and structured activities.
• Prepared nutritious meals and snacks for children's dietary needs.
• Ensured a safe environment by monitoring child behavior and surroundings.
• Assisted with homework and educational games to support learning.
• Organized engaging indoor and outdoor activities for varied age groups.
• Developed routines that promoted positive behavior and discipline strategies.
• Responded promptly to children's needs, ensuring comfort and support.
• Responsibly watched children while parents were out.
• Assisting with meals, snacks, and bedtime routines for the children.
• Completing light housekeeping tasks such as tidying up toys and books.
• Remaining alert at all times while caring for multiple children simultaneously.
• Engaging in age-appropriate activities like reading stories or playing games.
• Organized various activities, games, crafts and outings to keep children entertained.
• Encouraging healthy physical activity by taking walks together or playing games outside.
• Instructing children in basic hygiene practices such as brushing teeth or washing hands.
• Minimized TV and mobile device time by engaging children with games and physical books.