LISA L Cross

I supervise the ccust

• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer calls and emails to answer questions about products and services.
• Updated account information to maintain customer records.
• Greeted customers and listened closely to problems described to determine solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Processed customer service orders promptly to increase customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Answered constant flow of customer calls with minimal wait times.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Handled customer inquiries and suggestions courteously and professionally.

• WORK WITH CONTRACTORS, TAKING ORDERS, CALLING FOR PAYMENTS
• STOWER, PRODUCTIONWORKERS
• AMAZON-SPARROWS POINT

• CART PUSHERS,& MAINTENCE
• OPENED & CLOSED
• THE STORE
• HANDLED CUSTOMERSWITH MANYDIFFERENTISSUES & TOOK CARE
• OF PHONE CALLS