Josephine Massoth
Tacoma,WA
Summary
Motivated restaurant team member with experience in delivering outstanding customer experiences through effective communication and teamwork. Known for maintaining professionalism and a positive attitude, ready to contribute to a thriving dining environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Team Member
Aceitunos Mexican Food
Lakewood, WA
02.2026 - Current
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Handled cash transactions efficiently, ensuring accuracy in processing payments and change.
- Collaborated with team members to ensure timely delivery of meals during peak hours.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Maintained cleanliness of dining area and food preparation zones, enhancing overall guest experience.
Restaurant Hostess
Two Margaritas
Allyn, WA
03.2025 - 09.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Handled guest inquiries and resolved issues to maintain satisfaction and loyalty.
- Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
- Collaborated with team members to streamline operations during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Bachelor of Science - Political Science / Hispanic Studies / Pre-Law
Pacific Lutheran University
Tacoma, WA05.2029
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Hospitality service expertise
- Professional appearance
- Guest seating
- Verbal and written communication
- Supply restocking
- Table service
- Strong work ethic
- Exceptional customer service
Accomplishments
- Achieved graduating with multiple Outstanding Trojan awards from Fife High School for kindness and commitment through dedicating myself to hard work and always being kind.
- Achieved good team and community bonding as well as experience in running sales and fundraisers effectively my senior year of High School as the President of Latino Student Organization.
Certification
- Food Handlers Card
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Restaurant Team Member
Aceitunos Mexican Food
02.2026 - Current
Restaurant Hostess
Two Margaritas
03.2025 - 09.2025
Bachelor of Science - Political Science / Hispanic Studies / Pre-Law
Pacific Lutheran University