Josephine McCarty
Perkinston,MS
Summary
Dynamic Store Manager with a proven track record at Once Upon A Child, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective staff training and inventory management. Recognized for transforming customer complaints into loyalty while maintaining a clean, organized environment. Skilled in multitasking and fostering positive team dynamics.
Overview
5
5
years of professional experience
Work History
Store Manager
Once Upon A Child
02.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Plato's Closet
12.2022 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Lead Key Holder
Once Upon A Child
11.2019 - 12.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Education
Cosmetology
Virginia College
Biloxi, MS05-2015
High School Diploma -
Harrison Central High School
Gulfport, MS05-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Once Upon A Child
02.2025 - Current
Store Manager
Plato's Closet
12.2022 - 01.2025
Lead Key Holder
Once Upon A Child
11.2019 - 12.2022
Cosmetology
Virginia College
High School Diploma -
Harrison Central High School
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