Josephine M. Damen
Corvallis,OR
Summary
Over 12 years of experience in customer service and administrative roles, demonstrating strong organizational and communication skills. Proven ability to build relationships with diverse groups, enhancing team collaboration and customer satisfaction. Committed to continuous learning and delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Engineering/operations support specialist
Consumers power Inc.
Philomath, USA
05.2022 - Current
- Coordinated with Field Engineer Technicians to establish new power supply systems.
- Scheduled and organized appointments for Field Engineer Technicians to optimize operations.
- Run the Emergency Outage Center utilizing radio communication and creating damage assessments during storms.
- Streamlined interdepartmental communication to improve workflow efficiency.
- Developed training materials for new staff on operational procedures.
- Work with local counties to obtain Right of Way permits for maintenance work and power installations.
- Prepared, dispatched, and authenticated easement documents to ensure legal compliance for project development.
- Maintained organized filing system for easy document retrieval and management.
Customer Service Accounting Clerk
Consumers power Inc.
Philomath, USA
10.2018 - 05.2022
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Processed daily deposits, payments, and work order invoices, ensuring accurate financial transactions for members and contractors.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Provided information to members on safety, billing, service orders, and outages to ensure clarity and support.
- Coordinated with members and contractors to schedule power disconnects and service changes, facilitating smooth operations.
Account Representative 2
Samaritan Medical Supplies
Corvallis, USA
05.2016 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Processed orders and coordinated release of medical information to ensure timely access for healthcare providers.
- Communicate with doctors and nurses to collect patient medical records.
- Instructed patients on proper usage of medical equipment to ensure safety.
- Prepare and file reports and daily deposits.
- Tracked inventory and ordered supplies for storefront to maintain adequate stock levels.
Caterer/barista
Compass Group
Corvallis, USA
06.2014 - 08.2016
- Supervised catering events of 3,000+ customers.
- Served customers while managing daily operations of bistro.
- Trained staff on cash register, deposits, catering, and bistro duties.
- Provided leadership in customer service to improve team performance.
Education
ALSEA HIGH SCHOOL -
ALSEA HIGH SCHOOL
ALSEA, OR06.2014
Skills
- Emergency management
- Damage assessment
- Schedule management
- Crisis communication
- Notary services
- Training development
- Customer relationship management
Extracurricular Activities
Calvary Corvallis Church, Corvallis, OR, Missions Cafe, 05/25, current, Serve as a barista to raise money for mission work at my church
References
- Melinda Miller, 541-990-3650, millerm@cpi.coop
- Whitney Bauer, 541-609-8836, whitneyb@cpi.coop
Timeline
Engineering/operations support specialist
Consumers power Inc.
05.2022 - Current
Customer Service Accounting Clerk
Consumers power Inc.
10.2018 - 05.2022
Account Representative 2
Samaritan Medical Supplies
05.2016 - 10.2018
Caterer/barista
Compass Group
06.2014 - 08.2016
ALSEA HIGH SCHOOL -
ALSEA HIGH SCHOOL