Josephine Mensah
Doha
Summary
Dynamic customer service professional with a proven track record at Ernest Chemists, excelling in client retention and sales growth. Skilled in problem-solving and time management, I consistently exceed expectations by delivering outstanding service and attention to detail, driving customer satisfaction and loyalty. Proficient in Microsoft Office, I effectively manage customer interactions.
Overview
9
9
years of professional experience
Work History
Customer Service
Ernest Chemists
11.2020 - 02.2025
- Provided exceptional customer service, addressing client queries promptly and efficiently.
- Increased client retention with exceptional customer service and timely follow-ups.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Handled customer transactions and returns efficiently while upselling products to increase sales
Sales Assistant
New Discovery Pharmacy
01.2020 - 12.2020
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Customer Service
Total Filling Station
09.2015 - 07.2017
- Provided excellent customer service by addressing concerns promptly and professionally.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Exceeded sales goals by 15%, utilizing exemplary customer service skills.
Education
Associate of Applied Science - Pharmaceutical Medicine
Phersons Health College
Accra03-2021
Skills
- Outstanding customer service
- Attention to Details
- Microsoft Office / Excel
- Well Organize
- Problem Solving
- Time management
Timeline
Customer Service
Ernest Chemists
11.2020 - 02.2025
Sales Assistant
New Discovery Pharmacy
01.2020 - 12.2020
Customer Service
Total Filling Station
09.2015 - 07.2017
Associate of Applied Science - Pharmaceutical Medicine
Phersons Health College
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