Josephine Oehlschlaeger
Black Diamond
Summary
I am a recent graduate of Washington State University with a bachelors in Criminal Justice with a focus on trauma informed care. Throughout my pursuit of my degree, I have gained skills in writing and research. I have been working in the service industry for 6 years and through that have gained incredible communication and problem solving skills. I have also become proficient in time management and working under pressure. I hope to use these skills to begin my professional career.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Assistant
Red Robin
10.2024 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Server
Vault Taphouse
05.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Stockton's
06.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Arts - Criminal Justice
Washington State University
Pullman, WA08-2024
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Time management and prioritization
- Problem Solving
Certification
- Mental Health First Aid Certification – Mental Health First Aid USA.
- Nonviolent Crisis Intervention Training – Crisis Prevention Institute.
- Food Handler Certification - American National Standards Institute (ANSI).
- TIPS (Training for Intervention ProcedureS) - Health Communications, Inc.
- Alcohol Seller/Server License – Washington State Liquor Control Board .
Timeline
Server Assistant
Red Robin
10.2024 - Current
Server
Vault Taphouse
05.2023 - 05.2024
Server
Stockton's
06.2021 - 08.2022
- Mental Health First Aid Certification – Mental Health First Aid USA.
- Nonviolent Crisis Intervention Training – Crisis Prevention Institute.
- Food Handler Certification - American National Standards Institute (ANSI).
- TIPS (Training for Intervention ProcedureS) - Health Communications, Inc.
- Alcohol Seller/Server License – Washington State Liquor Control Board .
Bachelor of Arts - Criminal Justice
Washington State University
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