
Guest Services Representative and Ice Cream Scooper with experience in providing exceptional customer service and enhancing guest satisfaction at both TOCA Football Redmond and Salt and Straw. Proficient in Microsoft Excel and Microsoft Office, and skilled in guest services and sales. Brings a collaborative approach to team environments, contributing to a positive and efficient workplace while aspiring to advance skills in customer relations.
Delivered guest service by communicating with customers both in person and through the phone. Addressed inquires, enhanced visitor satisfaction, helped schedule sessions, and sell membership bundles.
Created training plans that improved player performance, coached ages three and up. Assessed player progress and provided constructive feedback for continuous improvement.
Served ice cream and ensured accurate order fulfillment for diverse customer preferences. Maintained cleanliness and organization of service area to enhance customer experience. Adapted quickly to high-volume service periods while maintaining efficiency and quality.
Plays Division II soccer at Saint Michaels College in Colchester Vermont.
2025 Season Awards:
Made NE10 All-Conference Second Team.
Made College Sports Communicators Academic All-District.