Josephine Rhodes
Gulf Shores
Summary
Dynamic and results-driven professional with extensive experience at Alabama Credit Union, excelling in customer service and problem-solving. Proven track record in managing high-volume transactions and resolving customer complaints effectively. Recognized for maintaining accuracy and fostering positive client relationships while adapting swiftly to new challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Care Core Agent
Alabama Credit Union
02.2024 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
MSR IV or MSR Lead
Alabama Credit Union
01.2011 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Head Teller II
Alabama Credit Union
01.2010 - 12.2010
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Certification
Notary
Timeline
Member Care Core Agent
Alabama Credit Union
02.2024 - Current
MSR IV or MSR Lead
Alabama Credit Union
01.2011 - 02.2024
Head Teller II
Alabama Credit Union
01.2010 - 12.2010
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