Xena Lowe
Conyers,GA
Summary
Dynamic professional with a proven track record in customer service and care, showcased during my tenure at Delta Community Credit Union. Excelled in problem-solving and clear communication, enhancing client satisfaction and resolving complaints efficiently. Skilled in organizational tasks and service support, consistently achieving positive outcomes and fostering trust among customers.
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
5
5
years of professional experience
Work History
MEMBER CARE AGENT
DELTA COMMUNITY CREDIT UNION
11.2023 - 10.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
CUSTOMER SEVICE AGENT
MAVIS TIRES AND BRAKES
08.2022 - 08.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Store Manager
GARRA SPA
04.2020 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
ROCKDALE COUNTY HIGH SCHOOL
Conyers, GA05-2013
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Clear communication
- Customer complaint resolution
- Service support
- Documenting information
Timeline
MEMBER CARE AGENT
DELTA COMMUNITY CREDIT UNION
11.2023 - 10.2024
CUSTOMER SEVICE AGENT
MAVIS TIRES AND BRAKES
08.2022 - 08.2023
Store Manager
GARRA SPA
04.2020 - 12.2021
High School Diploma -
ROCKDALE COUNTY HIGH SCHOOL
Similar Profiles
Ginger WitzlGinger Witzl
IRA Auditor at Delta Community Credit UnionIRA Auditor at Delta Community Credit Union
Tamya HardemanTamya Hardeman
Customer Service Representative at Delta Community Credit UnionCustomer Service Representative at Delta Community Credit Union
Genny ElrodGenny Elrod
Assistant Manager Corporate Training at Delta Community Credit UnionAssistant Manager Corporate Training at Delta Community Credit Union