Genny Elrod

Experience with leading and managing a team of 16 professionals at Delta Community Credit Union. Current responsibilities include onboarding new employees daily and reviewing and implementing training materials that follow compliance protocols and company policies. Facilitate various levels of training, including leadership, new employee onboarding, operational training, and specialized training, both in classroom and virtual settings using Microsoft Teams. Annually with the AVP and leadership for departmental needs for classrooms and additional training for the staff. Additionally, provide coaching, mentorship, and support to the team through monthly sessions to promote an inclusive and diverse thinking atmosphere.

Served as a strong role model by demonstrating a commitment to excellence, professionalism, and adherence to company values at all times. Established clear performance metrics for the team, which helped in tracking progress towards set targets effectively. Additionally, evaluated employee skills and knowledge regularly, providing training and mentoring to individuals. Furthermore, promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Delivered high-quality training sessions to ensure that participants developed a thorough understanding of the subject matter. Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed. Additionally, increasing participant engagement by incorporating interactive activities and group discussions into sessions. Identified areas in need of improvement and implemented solutions.