Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
SalesAssociate

Maria Alberto

Morrow,GA

Summary

Customer-focused Eyewear Specialist with 12 years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales. Expertise includes conducting eye tests, collecting measurements and documenting patient histories to complete smooth and efficient appointments. Successful at collaborating dispense optician to meet patient needs and provide optimal eye care. Desire to take on new position.

Overview

13
13
years of professional experience

Work History

Sales Associate

National Vision Center
01.2020 - Current
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Managed patient information in line with stated preferences and HIPAA guidelines.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Maintained records of prescriptions, orders and payments.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Supervised and contributed to training student opticians.

Optical Assistant

Henry Vision Center
02.2017 - 01.2020
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.

Apprentice Optician

Vision Check
05.2012 - 09.2016
  • Corrected problems with frames through repair and adjustment techniques.
  • Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
  • Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
  • Managed patient information in line with stated preferences and HIPAA guidelines.
  • Repaired and adjusted frames to meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Maintained records of prescriptions, orders and payments.
  • Instructed customers on how to care for, insert and remove contact lenses.

Education

High School Diploma -

Basix Knowledge Academy
DeKalb, GA
05.2016

Skills

  • Multitasking
  • Decision-making
  • Planning & organizing
  • People skills
  • Fluent in Spanish
  • Customer service
  • Friendly, positive attitude
  • Supervision & leadership

Education and Training

other

Timeline

Sales Associate

National Vision Center
01.2020 - Current

Optical Assistant

Henry Vision Center
02.2017 - 01.2020

Apprentice Optician

Vision Check
05.2012 - 09.2016

High School Diploma -

Basix Knowledge Academy

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