Jennifer G Delaney
Deer Park,NY
Summary
Dynamic Revenue Cycle Manager with a proven track record at NATIONAL VISION CENTER, enhancing team productivity and client satisfaction through strategic planning and strong interpersonal communication. Expert in billing and coding, with a knack for leveraging executive leadership and analytical skills to drive business growth. Achieved a double business increase in three years, demonstrating exceptional negotiation and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Revenue Cycle Manager
NATIONAL VISION CENTER
Brooklyn, NY
04.2016 - Current
- Oversaw daily Billing Department functions, including medical coding, charge entry, payment posting, and reimbursement management.
- Monitor, track, and evaluate staff productivity and performance and provide summary report to management
- Build trust and collaboration amongst the team by enhancing employee engagement, addressing performance results, and providing coaching and mentoring
- Overseeing department training and individual development
- Implement, monitor, and revise annual goals, objectives, and performance standards including team metrics
- Deliver RCM and coding expertise against defined Product initiatives. Provide necessary industry or functional insight to relative teams
- Generate monthly A/R reports for submission to management
- Entered CPT codes and patient information into billing software.
- Reviewed and validated accuracy of charges including dates of service, services provided, location and provider signature.
- Manages all of product service expansions
- Assigned ICD-10 to physicians diagnosis and insured the correct level of service and various other CPT codes.
Client Relations Manager
Broadridge
Brentwood, NY
02.2011 - 03.2016
- Responsible for management functions such as hiring, performance reviews, compensation recommendations, coaching, performance management
- Proactively pursues professional development activities (e.g., reviewing professional publications, establishing personal networks)
- To drive business development and relationship management primarily for financial institutions
- Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement
- Works closely with client publishers and shared assistant to help produce effective sales materials and prepare for seasonal sales meetings
- Works with team, leadership, and marketing manager on marketing initiatives such as inclusion in eblasts and social media outreach
- Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement
Account Executive
Affinion Group
Stamford, CT
12.2006 - 01.2011
- Managed the entire sales cycle from finding a client to securing a deal.
- Defined geographic strategy to manage tristate territory, doubling business in three years.
- Remained in frequent contact with the clients in your responsibility to understand their needs.
- Secured multi-facility, multi -year contract with ocular facilities.
- Marketed practice by mailings, introductory calls, walk-in visits, and gift enticements.
- Successfully built the business through the networking of referrals obtained from ocular practices.
- Provided key support for successful conflict resolution, training and content development and meeting coordination.
- Negotiated agreements and keep records of sales and data.
Education
Master of Arts -
Capella University
2013
Bachelor of Science - Human Services
NYCTC
Brooklyn, NY2007
Skills
- Interpersonal communication
- Excellent writing ability
- Strategic Planning/Analysis
- Excellent Communications
- Strong analytical skills
- Executive Leadership
- Influencing and negotiation skills
- Competitive Intelligence
- Problem Solving Skills
- Multi-tasking abilities
- Network & Security
- Insurance & Billing
- Creativity and expression
- Team playing
- Customer Relationship
- Computer Proficiency
- Clinical Expertise
- Proficient in MS Word, Excel, Access, PowerPoint
- Database Management Systems
Affiliations
Hiking, Running, Painting, Writing, Soccer and Gardening
Timeline
Revenue Cycle Manager
NATIONAL VISION CENTER
04.2016 - Current
Client Relations Manager
Broadridge
02.2011 - 03.2016
Account Executive
Affinion Group
12.2006 - 01.2011
Master of Arts -
Capella University
Bachelor of Science - Human Services
NYCTC
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