Ronald Hurt
Tualatin
Summary
Knowledgeable eye care professional well-versed in measuring facial aspects, providing options on lenses and preparing detailed work orders. Adept at multitasking customers in an efficient and accurate manner. Exceptional problem-solving and communication strengths.
Overview
7
7
years of professional experience
Work History
Assistant Manager
National Vision Center
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Receptionist
NATIONAL VISION
07.2018 - Current
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
Key Holder
NATIONAL VISION
07.2018 - Current
- Supported and supervised store opening and closing procedures, including bank deposits and security procedures
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers
- Partnered with store leadership team to learn and understand management processes and reports
Optometric Technician
NATIONAL VISION
07.2018 - Current
- Assisted with visual field testing, ocular photography, optical pre testing
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments
- Protected patients by observing strict HIPAA guidelines
Optician
NATIONAL VISION
07.2018 - Current
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses
- Used hands, heat and tools to bend and shape frames to fit customer's face
- Managed client frame selection processes and walked through lens options
- Repaired and adjusted frames to meet customer needs
Education
HIGH SCHOOL DIPLOMA -
Reynold High School
Troutdale, OR06.2018
Skills
- Customer service
- Supervising experience
- Phone etiquette
- Optical experience
Additionalinformation - References
- Jaron Clay, General manager, #5038906490
- Dr. Zachary Bird, #5034659787
Timeline
Assistant Manager
National Vision Center
09.2024 - Current
Receptionist
NATIONAL VISION
07.2018 - Current
Key Holder
NATIONAL VISION
07.2018 - Current
Optometric Technician
NATIONAL VISION
07.2018 - Current
Optician
NATIONAL VISION
07.2018 - Current
HIGH SCHOOL DIPLOMA -
Reynold High School
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