Josephine Rock
Point Hope,AK
Summary
Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
5
5
years of professional experience
Work History
House Cleaner
Native Village Of Point Hope
Point Hope, Alaska
03.2022 - 01.2023
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Managed over 50 calls per week to induce client satisfaction.
Acting Title Six Director
Native Village Of Point Hope
Point Hope, AK
12.2022 - 01.2023
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed frequent calls from clients to increase customer satisfaction by 5%
Food Service Worker
Youth Advocate Services
Sitka, AK
05.2018 - 08.2018
- Adjusted food preparation methods in accordance with customer requests.
- Cleaned and organized kitchen, dining and service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Stored food in designated containers and storage areas to prevent spoilage.
- Processed customer payments and balanced cash drawers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Friendly interactions with customers, increased sales by 10%.
Education
High School Diploma -
Sitka High School
Sitka, AK05.2021
Skills
- Deep Cleaning Protocols
- Floor Cleaning
- Daily Cleaning and Sanitation
- Bathroom Detailing
- Grocery Shopping
- Special Requests
- Room and Public Space Cleaning
- Household Management
- Guest Request Response
- Housekeeping
Timeline
Acting Title Six Director
Native Village Of Point Hope
12.2022 - 01.2023
House Cleaner
Native Village Of Point Hope
03.2022 - 01.2023
Food Service Worker
Youth Advocate Services
05.2018 - 08.2018
High School Diploma -
Sitka High School
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