Josephine Romeus
Sales Consultant
Peachtree Corners,GA
Summary
Adept Sales Consultant with more than 8 years in sales and customer service roles with numerous companies. Determined and experienced in client rapport, marketing strategies, and business-to-consumer sales. Seasoned expert at communicating smoothly with contacts and persuading others to propel sales and boost revenue.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Sales Consultant Specialist
CarMax
Norcross, GA
12.2020 - 12.2022
- Constantly averaged 30-plus leads daily.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
- Maintained sense of urgency in answering customer questions and requests through email or voice messages.
- Followed up with existing customers to provide additional support and address concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Business Office Associate
CarMax
Norcross, GA
03.2019 - 12.2020
- Routed business correspondence, documents and messages to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept track of inventory through title paperwork.
- Assisted with auction processes.
- Developed correspondence letters, memos and emails.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Responded to inquiries from callers seeking information.
- Gathered, organized and input information into digital database.
Sales Consultant
Salvatore Ferragamo
Atlanta, GA
02.2018 - 02.2019
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Assisted over 50 customers per day.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Streamlined team sales processes increase productivity and decrease closing time.
- Trained, coached and mentored new sales associates for maximum performance.
Team Lead - Cashier
Goodwill Of North Ga
Fayetteville, GA
02.2016 - 02.2018
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Answered customer questions and helped find specific items.
- Facilitated and logged store opening, closing and shift changes.
- Helped 50 or more customers complete purchases, locate items and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Safety Ambassador
Sales Associate
Macys Department Store
Atlanta, GA
03.2015 - 03.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Greeted customers and offered assistance in finding requested items.
- Maintained records related to sales, returns and inventory availability.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Customer Service Representative
ADT Safe Steets
Marietta, GA
01.2013 - 03.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Business Administration And Management
Gwinnett Technical College
Lawrenceville, GA 12.2021 - Current
Diploma - Cosmetology
Atlanta Technical College
Atlanta, GA 01.2013 - 05.2015
Skills
Product and service knowledge
Demonstrations
Network development
Lead prospecting
Time management
Persuasive communication
Problem solving strength
Timeline
Associate of Science - Business Administration And Management
Gwinnett Technical College
12.2021 - Current
Sales Consultant Specialist
CarMax
12.2020 - 12.2022
Business Office Associate
CarMax
03.2019 - 12.2020
Sales Consultant
Salvatore Ferragamo
02.2018 - 02.2019
Team Lead - Cashier
Goodwill Of North Ga
02.2016 - 02.2018
Sales Associate
Macys Department Store
03.2015 - 03.2016
Customer Service Representative
ADT Safe Steets
01.2013 - 03.2015
Diploma - Cosmetology
Atlanta Technical College
01.2013 - 05.2015