Josephine Rosenthal
Clifton Park,NY
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Overview
6
6
years of professional experience
Work History
CEHC Makerspace Intern
University At Albany - Suny
Albany, NY
02.2024 - 05.2024
- Proficient in operating and troubleshooting various machines, including drones, robots, Cricut products, sewing machines, and soldering equipment.
- Demonstrated effective communication and teaching abilities by instructing guests on equipment usage.
- Conducted hands-on demonstrations during events to enhance participants' understanding of equipment functionality.
- Collaborated with a team to ensure smooth event operations and provide assistance as needed.
- Maintained a high level of knowledge about technological advancements and updates related to the operated equipment.
Center Director
Code Ninjas Clifton Park
Clifton Park, New York
02.2022 - 09.2023
- Managed facility operations, overseeing opening/closing procedures, security protocols, and partner and program relationships; ensured seamless daily operations to uphold customer satisfaction and employee productivity.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Hired and coached staff on all center policies and procedures to effectively handle 30-child roster.
- Orchestrated STEM summer camps for 200+ beginners, teaching Python, JavaScript/CSS, 3D printing and modeling Minecraft Modding and more
- Developed and deepened relationships with center children and families.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established policies and procedures related to center operations.
Partner
Stewart's Shops
Slingerlands, NY
06.2018 - 09.2021
Education
Associate of Arts - Computer Science
Hudson Valley Community College
Troy, NY01-2021
Bachelor of Arts - Informatics
University At Albany
AlbanySkills
- Ability to manage a team of 20
- Excellent problem-solving and customer service skills
- Ability to manage multiple tasks and work effectively in a fast-paced environment
- Proficient in Java, JavaScript, Python, CSS, HTML, R and Microsoft Programs
- Proficient with 3D printing and modeling
- Expertise in both Windows and Mac operating systems
- Adaptable and flexible in high-intensity environments
- Proficient with CRM, POS systems, and customer management systems
- Social media manager with experience with Soci, Canva, Photoshop, and Mailchimp
Timeline
CEHC Makerspace Intern
University At Albany - Suny
02.2024 - 05.2024
Center Director
Code Ninjas Clifton Park
02.2022 - 09.2023
Partner
Stewart's Shops
06.2018 - 09.2021
Associate of Arts - Computer Science
Hudson Valley Community College
Bachelor of Arts - Informatics
University At Albany