Josephine Schaufel
7460 West Ina Road,AZ
Summary
Dynamic accounts payable professional with a proven track record at Tucson Golden Corral, excelling in invoice processing and vendor relationship management. Enhanced workflow efficiency through process improvements, reducing late payment penalties. Strong analytical skills combined with effective communication fostered positive vendor interactions and ensured compliance with audit standards.
Overview
22
22
years of professional experience
Work History
Accounts Payable Clerk
Tucson Golden Corral
05.2014 - 11.2025
- Processed supplier invoices accurately and efficiently to ensure timely payments.
- Managed vendor relationships, resolving discrepancies in billing and payments.
- Maintained meticulous records of accounts payable transactions for audit purposes.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Reviewed vendor invoices for appropriate documentation and validity before payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Income Auditor
Hilton Hotel El Conquistador Golf and Tennis Resort
12.2007 - 05.2013
- Audited daily financial transactions for accuracy and compliance with hotel policies.
- Prepared detailed reports on revenue, expenses, and occupancy rates for management review.
- Ensured adherence to internal controls by conducting regular audits of accounting processes.
- Collaborated with front office and accounting teams to resolve discrepancies in revenue reporting.
- Implemented process improvements that enhanced the efficiency of auditing workflows.
- Monitored departmental budgets to identify variances and recommend corrective actions.
- Led monthly reconciliations of accounts to ensure accurate financial records and reporting.
- Effectively managed multiple priorities simultaneously while maintaining attention to detail under tight deadlines.
- Maintained integrity of general ledger and chart of accounts.
Supervisor
Hilton Hotel El Conquistador Gold and Tennis Resort
05.2006 - 12.2007
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored staff, promoting a culture of high performance and teamwork.
- Implemented standard operating procedures to enhance efficiency and consistency in service delivery.
- Coordinated departmental activities to align with resort objectives and guest expectations.
- Resolved guest complaints promptly, ensuring positive outcomes and repeat business opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Front Desk Agent
Holiday Inn Express Hotel
04.2006 - 09.2006
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Assisted guests with inquiries, providing accurate information on hotel services and local attractions.
- Coordinated room assignments and reservations using property management system to optimize occupancy rates.
- Trained new front desk staff on operational procedures and customer service standards to enhance team performance.
- Resolved guest complaints promptly, improving overall satisfaction and fostering repeat business.
- Implemented process improvements that reduced wait times during peak hours, enhancing guest experience.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrivals.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Associate
Robinson's May
10.2005 - 03.2006
- Enhanced customer satisfaction through personalized service and product knowledge.
- Managed inventory levels, ensuring optimal stock for high-demand items.
- Trained new sales staff on sales techniques and store policies.
- Developed promotional displays to maximize product visibility and sales potential.
- Collaborated with team members to achieve monthly sales targets consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Shift Manager
Carl's Jr
03.2004 - 09.2005
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented efficient scheduling strategies to optimize workforce productivity.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Resolved customer complaints effectively, enhancing overall service satisfaction.
- Coordinated with upper management to align operational goals with company objectives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Davao City National High School
PhilippinesBachelor of Arts - AB English
Holy Cross of Davao College
Philippines10-2002
Skills
- Accounts payable management
- Invoice processing
- Vendor relationship management
- Audit compliance
- Month-end closing
- Accounts payable
- Vendor invoice processing
- Payment processing
- Accounts payable auditing
Timeline
Accounts Payable Clerk
Tucson Golden Corral
05.2014 - 11.2025
Income Auditor
Hilton Hotel El Conquistador Golf and Tennis Resort
12.2007 - 05.2013
Supervisor
Hilton Hotel El Conquistador Gold and Tennis Resort
05.2006 - 12.2007
Front Desk Agent
Holiday Inn Express Hotel
04.2006 - 09.2006
Sales Associate
Robinson's May
10.2005 - 03.2006
Shift Manager
Carl's Jr
03.2004 - 09.2005
High School Diploma -
Davao City National High School
Bachelor of Arts - AB English
Holy Cross of Davao College