Josephine Sembler
Kansas City
Summary
Dedicated and enthusiastic job seeker with exceptional organizational abilities, seeking an entry-level position. Known for reliability and dependability, excelling at effectively managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to ensure the achievement of team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
Ascentist Healthcare
08.2024 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex patient issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced patient satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with patients and family members through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to patients.
Main Surgical Patient Service Representative
Ku Health System
11.2021 - 04.2024
- Verified insurance eligibility and coverage for patients, ensuring accurate billing and timely reimbursement.
- Managed patient registration and check-in processes, confirming data accuracy and providing exceptional customer service.
- Entered patient demographic and insurance data into electronic medical record systems, maintaining confidentiality in accordance with HIPAA regulations.
- Coordinated referrals between primary care providers and specialists to ensure a seamless patient experience.
- Streamlined appointment scheduling to increase patient convenience and reduce wait times, improving clinic productivity.
- Processed medical records requests efficiently while safeguarding patient privacy and ensuring timely access for healthcare providers.
- Assisted with complex insurance pre-authorization processes to enable timely delivery of necessary medical services.
- Reduced no-show rates through consistent appointment reminder calls, enhancing overall practice performance.
- Provided compassionate support for patients facing financial challenges, helping them navigate available resources and payment options.
- Built positive working relationships with patients and staff, contributing to a welcoming environment and improved patient satisfaction.
ER/Urgent Care Patient Registration Representative
KU Health System
01.2020 - 04.2024
- Verified insurance coverage and accurately registered patients, ensuring efficient service delivery and compliance with healthcare regulations.
- Maintained patient confidentiality and adhered to HIPAA regulations, securing sensitive information and protecting patient privacy.
- Streamlined patient registration processes through efficient data entry techniques, reducing wait times and enhancing patient satisfaction.
- Facilitated positive patient experiences by offering compassionate service, clear communication, and addressing inquiries promptly.
- Supported hospital revenue goals by diligently collecting co-payments and deductibles at the time of service.
- Enhanced operational efficiency by maintaining organized records of patient registrations, admissions, and discharges.
- Collaborated with clinical staff to ensure seamless coordination during patient transfers or admissions from emergency situations.
- Improved accuracy of billing processes by thoroughly reviewing charges and obtaining necessary authorizations for services.
- Assisted patients in understanding financial responsibilities, insurance coverage options, and navigating financial assistance programs.
- Participated in training sessions and workshops to foster continuous improvement in patient registration best practices.
Ambulatory Float Pool Patient Service Rep
Ku Health System
06.2021 - 11.2021
- Provided exceptional customer service, improving patient satisfaction during check-in and check-out processes.
- Managed patient registration, ensuring data accuracy and completeness while verifying insurance eligibility.
- Maintained compliance with HIPAA regulations by safeguarding patient records and handling sensitive concerns professionally.
- Streamlined appointment scheduling using Epic, reducing wait times and enhancing clinic productivity.
- Coordinated referrals and complex insurance pre-authorizations, facilitating seamless patient experiences.
- Increased practice revenue by collecting copayments and outstanding balances at the time of service.
- Assisted patients with financial challenges by navigating resources and payment options compassionately.
- Trained new staff on office procedures, including filing, phone etiquette, and customer service skills.
- Enhanced office efficiency by managing multi-line phone systems and directing calls appropriately.
- Actively participated in team meetings to improve workflows and overall practice performance.
PCT/ER Tech
North Kansas City Hospital
07.2018 - 04.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions.
- Assisted nurses with essential tasks, streamlining workflow and increasing healthcare efficiency.
- Provided compassionate and attentive care, enhancing patient satisfaction and comfort.
- Performed blood draws, EKGs, and other diagnostic tests accurately for prompt analysis.
- Maintained a clean and safe environment, promoting patient safety and minimizing infection risks.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities.
- Assisted in training new Patient Care Technicians to ensure consistency in care delivery.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Educated patients on self-care techniques and post-discharge instructions to empower health maintenance.
- Supported optimal wound healing by changing dressings and monitoring for signs of infection.
Hospital Service Technician
Universal Hospital Services
12.2016 - 06.2018
- Assisted healthcare professionals in providing optimal patient care by maintaining fully stocked medication carts and supply rooms.
- Expedited room turnover times via diligent cleaning, sanitation, and setup procedures following patient discharges or transfers.
- Maintained high level of accuracy in medical records by carefully updating information as required.
- Supported efficient patient transport processes by effectively collaborating with nursing personnel on scheduling needs.
- Demonstrated strong organizational skills in managing multiple tasks simultaneously while maintaining attention to detail and prioritizing workload appropriately.
- Ensured clean and safe environment for patients, staff, and visitors by strictly adhering to infection control protocols.
- Created and implemented medical equipment training programs.
- Evaluated medical equipment and recommended upgrades when necessary.
- Developed and maintained medical equipment databases.
- Assisted with development and coordination of medical equipment inventories.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Liaised between medical staff and medical equipment vendors.
- Provided support to medical staff in resolving medical equipment problems.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Contributed to positive reputation of hospital by consistently exhibiting professionalism and excellent customer service skills when interacting with patients, families, and staff members.
- Enhanced patient care by efficiently managing and delivering medical supplies and equipment to various hospital units.
- Improved equipment availability through effective coordination with nursing teams for timely pick-up and return of used items.
- Contributed to hospital's compliance with industry regulations by maintaining extensive knowledge of equipment usage guidelines, cleaning procedures, and safety protocols.
- Streamlined inventory management with accurate tracking and documentation of medical supplies usage.
- Exhibited adaptability in adjusting to changing departmental needs and ensuring seamless transitions between tasks as necessary.
- Enhanced overall patient experience by consistently treating all individuals with respect, empathy, and positive attitude during their hospital stay.
- Mitigated disruption during emergency situations by swiftly responding to requests for supplies or assistance from clinical staff members.
- Facilitated effective communication between departments regarding equipment needs, helping to optimize resource allocation throughout hospital setting.
- Fostered collaborative work environment by actively participating in team meetings discussing best practices for meeting departmental objectives.
- Promoted patient safety through thorough inspections of all equipment before distribution to ensure proper functioning.
- Proactively identified potential issues within facility's operations through regular assessments of workflows, suggesting improvements where needed for increased efficiency.
- Reduced equipment downtime by promptly performing preventative maintenance checks and repairs.
- Assisted in reducing operating costs through careful monitoring of consumable inventory levels, ensuring appropriate stock replenishment without over ordering.
Stay at Home Mom
My Household
04.2015 - 12.2016
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations and technologies.
- Excellent communication skills, both verbal and written, strengthened through regular interactions.
- Worked effectively in fast-paced environments, meeting tight deadlines.
- Skilled at working independently as well as collaboratively in team settings.
- Managed time efficiently to complete tasks within deadlines, even during flexible hours.
- Passionate about learning and committed to continual improvement.
- Organized, detail-oriented, with a strong work ethic and critical thinking skills.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Patient Care Tech
University of Oklahoma Medical Center
03.2014 - 03.2015
- Monitored vital signs and reported changes to ensure timely medical interventions and patient safety.
- Assisted nurses with essential tasks, improving workflow efficiency and enhancing patient care delivery.
- Provided compassionate and attentive care, significantly enhancing patient satisfaction and comfort.
- Performed diagnostic tests like blood draws and EKGs accurately for prompt analysis by healthcare professionals.
- Maintained a clean, safe environment to promote patient safety and prevent infections.
- Assisted in training new Patient Care Technicians, ensuring consistent care delivery through shared best practices.
- Facilitated smooth transitions between shifts with thorough documentation of patient care activities.
- Supported optimal wound healing by changing dressings and monitoring for signs of infection or complications.
- Educated patients on self-care techniques and post-discharge instructions to empower health maintenance.
- Collaborated with interdisciplinary teams to develop individualized care plans addressing unique patient needs.
Education
High School Diploma -
Independence Academy
Independence, MOAssociate of Applied Science - Healthcare Administration
Rassumen University
Bloomington, MN06.2026
Skills
- HIPAA Compliance and patient confidentiality
- Insurance Verification and claim processing
- Medical terminology knowledge, and health care industry understanding
- Computer Proficiency, Data Entry, Phone and Email Etiquette
- Goal-Oriented, Target Driven, Motivated
- Understanding Customer Needs and remaining Calm and Professional Under Pressure
- Remote Office Availability with double screens, hardline Internet, with printer access
- Microsoft and Apple Computer Skill Knowledge
- EMR, Call documentation and CRM Knowledge
- Appointment Scheduling
Certification
- Certified Nursing Assistant (CNA)
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Emergency Medical Technician (EMT)
- Patient Care Technician Certification (PCT)
Timeline
Patient Support Specialist
Ascentist Healthcare
08.2024 - Current
Main Surgical Patient Service Representative
Ku Health System
11.2021 - 04.2024
Ambulatory Float Pool Patient Service Rep
Ku Health System
06.2021 - 11.2021
ER/Urgent Care Patient Registration Representative
KU Health System
01.2020 - 04.2024
PCT/ER Tech
North Kansas City Hospital
07.2018 - 04.2020
Hospital Service Technician
Universal Hospital Services
12.2016 - 06.2018
Stay at Home Mom
My Household
04.2015 - 12.2016
Patient Care Tech
University of Oklahoma Medical Center
03.2014 - 03.2015
- Certified Nursing Assistant (CNA)
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Emergency Medical Technician (EMT)
- Patient Care Technician Certification (PCT)
High School Diploma -
Independence Academy
Associate of Applied Science - Healthcare Administration
Rassumen University
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