Josephine Sone
Oakland,CA
Overview
9
9
years of professional experience
Work History
Store Manager
Asha Tea House
10.2020 - Current
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Volunteer
Children's Creativity Museum
11.2019 - 03.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Enhanced visitor experience by conducting informative and engaging museum tours.
Barista
Equator Coffee
04.2018 - 03.2020
- Maintained clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Docent
Art Ground HEPTA
07.2017 - 08.2017
- Collaborated with museum staff to create interactive exhibits and educational materials.
- Enhanced visitor experience by providing engaging and informative guided tours.
- Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
- Led 20-30 visitors on daily guided tours and answered questions accurately.
Gallery Intern
Korean Artists and Painters Cooperative
05.2016 - 08.2016
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Maintained clean and organized storage spaces for artwork, ensuring optimal preservation conditions.
- Collaborated with fellow interns on projects, resulting in improved teamwork and communication skills.
- Promoted events and exhibits via social media, email and other communication methods, boosting museum attendance by 70%.
Docent
Wooran Foundation
11.2015 - 12.2015
- Implemented effective crowd control strategies during high-traffic periods to maintain a safe and enjoyable environment for all visitors.
- Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
- Developed engaging and informative scripts, guiding tour members through attractions.
Docent & Curator
Culture Keepers Arumjigi
09.2015 - 10.2015
- Collaborated with museum staff to create interactive exhibits and educational materials.
- Enhanced visitor experience by providing engaging and informative guided tours.
- Led visitors on daily guided tours and answered questions accurately.
- Fostered a welcoming atmosphere by greeting visitors upon arrival and assisting with wayfinding throughout the facility.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Education
BFA - Illustration
California College of the Arts
San Francisco, CA01.2018
Skills
- Adobe Photoshop
- MS Office Word
- Power Point
- Excel
- Training
- Hourly shift management
- Reliable
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Store Manager
Asha Tea House
10.2020 - Current
Volunteer
Children's Creativity Museum
11.2019 - 03.2020
Barista
Equator Coffee
04.2018 - 03.2020
Docent
Art Ground HEPTA
07.2017 - 08.2017
Gallery Intern
Korean Artists and Painters Cooperative
05.2016 - 08.2016
Docent
Wooran Foundation
11.2015 - 12.2015
Docent & Curator
Culture Keepers Arumjigi
09.2015 - 10.2015
BFA - Illustration
California College of the Arts