Josephine Stansbury

Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

• Building a strong bond with clients by listening to their needs, gathering data that will help better implement a more customer centric approach to services.
• Facilitate internal discussions between departments regarding changes in policies or procedures related to client service delivery.
• Assist in determining the best methods for revenue retention and customer loyalty.
• Build sustainable happiness initiatives that are impactful.
• Maintain detailed records of all client interactions and transactions.
• Served as a primary point of contact for all inquiries concerning national account activities and status updates.
• Built and closely managed relationships with customers at buyer level and beyond to create or enhance partnerships.
• Utilized Salesforce systems to track customer interactions, manage sales pipelines, and optimize processes related to existing accounts.
• Conducted regular meetings with clients to review performance metrics, discuss opportunities for growth, and develop action plans accordingly.
• Provided ongoing support throughout the lifecycle of each account by addressing customer needs promptly and proactively.