Joseph Lamar Cowart
Vice President - Client Services
Mobile,AL
Summary
Results-driven and effective Client Services Vice President with 23+ years experience including customer service, product implementation, organizational management, business development, business processes and team building within diverse company departments. Skilled in planning, coordinating and executing successful strategic business programs with track record of improving operational stability, efficiency, and profitability. Exceptional relationship builder and negotiator, successfully presenting and selling strategic implementation plans and programs to executive-level decision makers. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Vice President of Client Services
Evident Health (CPSI Company)
Mobile, United States
01.2010 - Current
- Trained, led and developed 380 cross functional client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability for over 600 rural community hospitals
- Fostered productive work environment and optimized morale by recognizing and rewarding actions that best served clients and objectives.
- Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
- Successfully led and directed over 400 Full Electronic Health Care System deployments including clients achieve 100% meaningful use per the American Reinvestment Recovery Act.
- Developed CPSI’s Client Success Management program to be our clients leading voice the drives customer outcomes, define and optimize the customer lifecycle and manage success activities. This program and the assigned managers own the client’s lifecycle and client’s satisfaction, ensuring maximum value throughout onboarding, training and support, client management, renewals, cross sell and product adoption. 98% retention rate of existing clients.
Senior Director of Implementation
Evident Health
Mobile, AL
10.2004 - 01.2010
- Prioritized and allocated valuable resources to meet business targets.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Planned and integrated project and program schedules.
- Monitored sales forecasts and projected implementation planning for organization to achieve revenue goals.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Improved customer experiences to increase renewal rates, reduced churn and enhanced support services.
- Led 48-50 new projects per year boosting sales productivity
- Directed and led 500+ add on services
Senior Project Manager, Client Services
Evident Health (CPSI Company)
Mobile, AL
01.2002 - 10.2004
- First appointed official Project Manager
- Established performance and service goals and held associates accountable for individual performance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Education
Bachelor of Science - Business Management
University of South Alabama
Mobile, AL 09.1993 - 05.1997
Skills
Strategic account development and planning
Effective Communication at all levels
Coaching and mentoring
Client Account Management and Retention
Implementation and Project Management experience with fully integrated Electronic Health Systems
Proven ability to lead and direct customer service team to achieve company goals
Build strong working relationships with both internal and external stakeholders
Client Services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President of Client Services
Evident Health (CPSI Company)
01.2010 - Current
Senior Director of Implementation
Evident Health
10.2004 - 01.2010
Senior Project Manager, Client Services
Evident Health (CPSI Company)
01.2002 - 10.2004
Bachelor of Science - Business Management
University of South Alabama
09.1993 - 05.1997