Hi, I’m
JOSEPH OBOT AKPAN
Customer Service
Houston,TX
Summary
Personable candidate excited to employ leadership and project management skills. Adept in budgeting, event planning and delegating tasks with focus on clear and attainable goals. Reliable and committed to fostering positive and inclusive environment.
Overview
19
years of professional experience
Work History
SAVED BY YOUR CRUMBS FOUNDATIONS
President Volunteer
10.2023 - Current
Job overview
- Strengthened community bonds by organizing and leading volunteer initiatives.
- Improved organizational efficiency through the implementation of new volunteer management systems.
- Developed partnerships with local organizations to expand volunteer opportunities and resources.
- Enhanced volunteer retention rates by creating a welcoming and supportive environment for all participants.
Berigold Global Cargo LLC
Freight and Logistics
09.2019 - 09.2023
Job overview
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning.
- Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
- Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit.
- Contributed to company growth with meticulous management of high-volume shipments during peak seasons.
Berigold Global Cargo PLC
Freight Forwarder
03.2012 - 08.2018
Job overview
- Streamlined freight forwarding processes by implementing efficient tracking systems and communication protocols.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Negotiated favorable rates with carriers to ensure competitive pricing for clients while maintaining company profit margins.
The Devonshire Hotel
Manager
01.2005 - 03.2012
Job overview
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Insight Global Training AcademyOnline
Diploma - International Human Resource Mgt from International Human Resource Management
03.2024
US Institute Of Diplomacy And Human RightWashington, DC
Certificate-Human Right Education Training from Human Right Education Training
03.2024
Insight Global Training InstituteOnline
Certificate - Intro. Project Management from Project Management
01.2024
American Medical InstituteHouston, TX
Certificate - Nursing Assistance from Nursing Assistance
12.2018
University of South AfricaPretoria, South Africa
Certificate- Business Management from Business Management
03.2012
University of South AfricaPretoria, South Africa
Certificate- Applied Psychology from Applied Psychology
12.2011
Pontifical Urban University Rome, Holy Sea
Bachelor of Philosophy from Philosophy And Religious Studies
06.2002
Skills
- Strategic leadership
- Fundraising expertise
- Policy analysis
- Organizational Development
Timeline
President Volunteer
SAVED BY YOUR CRUMBS FOUNDATIONS
10.2023 - Current
Freight and Logistics
Berigold Global Cargo LLC
09.2019 - 09.2023
Freight Forwarder
Berigold Global Cargo PLC
03.2012 - 08.2018
Manager
The Devonshire Hotel
01.2005 - 03.2012
Insight Global Training Academy
Diploma - International Human Resource Mgt from International Human Resource Management
US Institute Of Diplomacy And Human Right
Certificate-Human Right Education Training from Human Right Education Training
Insight Global Training Institute
Certificate - Intro. Project Management from Project Management
American Medical Institute
Certificate - Nursing Assistance from Nursing Assistance
University of South Africa
Certificate- Business Management from Business Management
University of South Africa
Certificate- Applied Psychology from Applied Psychology
Pontifical Urban University
Bachelor of Philosophy from Philosophy And Religious Studies
Similar Profiles
Sophiat SalamiSophiat Salami
Volunteer at Saved MeVolunteer at Saved Me
LORETTA OKOZILORETTA OKOZI
Field Project Officer at Saved With Amazing Grace Sistas MinistriesField Project Officer at Saved With Amazing Grace Sistas Ministries
Criquet SummerlinCriquet Summerlin
Founder Director at Furever Saved IncFounder Director at Furever Saved Inc