JOEY MAKOLANDRA
Guyton,GA
Summary
Relationally motivated to deepen and expand the horizontal relationships of others as well as vertical relationship with God. Coming from a marketplace professional background and training in counseling and business, with Gospel saturation of my own personal experience that is now prompting me to take a leap of faith and respond to a calling I cannot ignore.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Managed Care Specialist
Hazelden Betty Ford Foundation
Center City, MN (Remote)
07.2017 - Current
- Began as Behavioral Health Technician, promoted to Financial Advocate October 2017.
- Held dual responsibilities as Financial Advocate, Insurance Specialist, and Counselor Intern from 2018 - 2022.
- Summer 2022, Promoted to Substance Use Disorder Counselor 2 after completing Masters degree in Social Work.
- Early 2023, stepped into current role as Managed Care Specialist (Utilization Review), and hold a National position.
- Responsible for managing multiple team member calendars and case loads, often adapting personal daily responsibilities to the needs of the team each day.
- Requires attention to detail, excellent organizational skills, and communication, both written and verbal.
- Works closely with professional interdisciplinary team to provide best treatment experience for our clients.
Producer
Chapman Insurance Group
01.2017 - 05.2017
- Managed calls and collected customer information.
- Compared multi-carrier insurance options and made recommendations based on best fit for the customer.
Consultative Sales
Sears Holdings Corporation
10.2015 - 12.2017
- Appliance and Electronics sales
- Practiced listening for customer needs, and making recommendations based on products/services offered.
Head Assistant Manager
Vector Marketing
07.2010 - 07.2011
- Hired as Sales rep Summer of 2010, high performer and invited into management training for the following year.
- Assisted in training new hires and integrating into culture of the workplace.
- Facilitated group activities and maintained engagement.
Education
Master of Social Work - Addiction Counseling
Florida State University
Tallahassee, FL07-2022
Bachelor of Science - Finance
Coastal Carolina University
Conway, SC05-2015
Skills
- Excellent communication
- Teamwork
- Attention to detail
- Time management
- Active listening
- Adaptability and flexibility
- Relationship building
- Coaching and mentoring
- Problem-solving
- Group and Individual Counseling
Certification
- Masters Level Certified Addiction Professional (MCAP, FL)
- Exploring Licensing in state of GA, and meet majority of requirements for LMSW (Licensed Master Social Worker)
Timeline
Managed Care Specialist
Hazelden Betty Ford Foundation
07.2017 - Current
Producer
Chapman Insurance Group
01.2017 - 05.2017
Consultative Sales
Sears Holdings Corporation
10.2015 - 12.2017
Head Assistant Manager
Vector Marketing
07.2010 - 07.2011
Master of Social Work - Addiction Counseling
Florida State University
Bachelor of Science - Finance
Coastal Carolina University