Open To Work
SHELLY MCALLISTER
Bedford
Summary
Professional with high standards and results-driven approach, prepared for role of Office Coordinator. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
9
9
years of professional experience
Work History
Managed Care Specialist
Sedgwick Government, Inc
Remote
05.2025 - 04.2026
- Analyzed Worker Comp claims data to verify accuracy and then uploaded data into programs for field nurses across the US.
- Managed case reviews to ensure compliance with DOL regulatory requirements.
- Collaborated with internal departments to resolve escalated issues impacting catastrophic claims.
- Efficiently assisted multiple nurses with faxes, email and obtaining provider medical records.
Engagement Specialist
AbleTo Inc
Remote
05.2021 - 05.2024
- Built and cultivated strong relationships with members to promote Cognitive Behavioral Therapy Healthcare programs via the telephone and email.
- Verified member insurance benefits for the program, reviewed/calculated costs, authorization and program details via email, chat and phone.
- Communicated quickly with therapists and emergency responders to help at-risk people.
- Reached out to members for intake prior to scheduling with therapists and followed up with members for missed, late and cancelled appointments.
- Developed training materials to enhance team understanding of client needs and service delivery.
- Efficiently scheduled members with therapists and coaches across the United States.
- Uploaded confidential member data.
- Assisted with on-boarding of new employees via Zoom and screen sharing and developed tools for new employees to use as part of the onboarding process.
- Partnered with the QA team to improve the process of monitoring and grading conversations by listening to calls, creating templates and reviewing scripts.
- Participated in an ongoing pilot program to document and assist with technical issues.
Service Delivery Associate
Chime Solutions
Remote
05.2020 - 05.2021
- Provided remote customer service assistance to active and inactive Target team members with 401K and Loan account details after reviewing calculations in Microsoft Excel.
- Enrolled Dallas County residents for Covid-19 Drive-Through Vaccinations as contracted with Dallas County Health and Human Services.
- Analyzed performance metrics to identify areas for improvement and implement appropriate changes, enhancing overall service quality.
Office Manager
Haltom’s Jewelers
Grapevine, TX
05.2018 - 04.2020
- Managed scheduling and appointments for staff and clients, optimizing time management.
- Supervised inventory control processes, establishing effective stock management practices.
- Implemented office policies that improved communication and collaboration among team members.
- Coordinated office operations, ensuring efficient workflow and adherence to procedures.
- Oversaw financial transactions, maintaining accurate records of sales and expenses.
- Managed the back office for the Jewelry showroom which included administrative support, receptionist duties, emailing, stocking store supplies and running errands.
Contracts Specialist
Automotive Services Association
NRH, TX
01.2017 - 04.2019
- Processed large volumes of applications and contracts, background checks, insurance documents and payments for the National Automotive Services Task Force within ASA.
- Provided executive assistance to the NASTF President which entailed calendar management, email correspondence, conference room setup, catering and call screening.
- Assisted with audits by contacting members for payment and then receiving payments.
- Collaborated with auto dealership managers and locksmiths to facilitate their acquisition of key fobs. This entailed phone, email and in person communication.
- Entered inbound and outbound call logs in Zoho to track accounts for marketing and renewals.
- Supported ASA by creating new accounts while handling phone inquiries, email correspondence, marketing tasks, and shipping logistics.
- Maintained insurance files and documents and assisted with marketing materials for shows. Collaborated effectively with the marketing team and assisted members using Zoho.
- Used CRM software, Excel and manual records to manage interactions and track general sales activities for review and follow-up.
- Drafted and reviewed contractual agreements ensuring compliance with legal standards and organizational policies.
- Analyzed contract terms to mitigate risks and enhance clarity for stakeholders.
- Led initiatives to automate contract tracking systems, reducing processing time significantly.
- Evaluated vendor contracts to ensure alignment with strategic goals and cost-effectiveness.
- Conducted regular contract audits to assess performance gaps and identify areas for improvement.
- Ensured compliance with all relevant legal and regulatory requirements by staying updated on industry trends and evolving legislation.
- Coordinated efforts across departments during the RFP/RFQ process, ensuring all relevant information was considered during supplier selection.
- Optimized existing contracts through renegotiation efforts based on market changes or shifting business priorities.
- Drafted, reviewed and revised contracts for accuracy and completeness.
Education
Associate Degree - Art
Cabrillo College
Aptos, CASkills
- Data entry, Microsoft and Google Suites, SalesForce, CRM, Email management, Intranet and Jira
- CRM
- Microsoft and Google Suites
- Intranet and Jira
- Email management
- Calendar management
- Scheduling appointments
- File organization
- Expense reporting
- Proofreading documents
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking
- Confidential information handling
- Teamwork
- Excellent communication
Timeline
Managed Care Specialist
Sedgwick Government, Inc
05.2025 - 04.2026
Engagement Specialist
AbleTo Inc
05.2021 - 05.2024
Service Delivery Associate
Chime Solutions
05.2020 - 05.2021
Office Manager
Haltom’s Jewelers
05.2018 - 04.2020
Contracts Specialist
Automotive Services Association
01.2017 - 04.2019
Associate Degree - Art
Cabrillo College