Joseph S. Hargrove II

Work History

EEO Director

Transportation, Fair Practices

01.2020 - Current

Member of Maryland Department of Transportation, Motor Vehicle Administration (MDOT MVA) senior leadership team responsible for oversight and management of Office of Civil Rights and Fair Practices
Including overseeing Agency’s compliance with all statutes, ordinances, rules, decrees, and regulations
Oversee investigation and settlement of complaints, claims, and other EEO-related grievances for approximately 1,700 employees
Responsible for promoting equal opportunity for all MDOT MVA employees regarding their terms, conditions, and privileges of employment
Advises senior management and staff concerning federal, state, and local laws concerning EEO and employment and is responsible for completion and submission of EEO reports
Provide oversight, strategic advice, and counsel to senior management on all diversity and inclusion relation issues in addition to proactively promoting Diversity, Equity, and Inclusion
Plan, organized, and administered Equal Employment Opportunity/ Affirmative Action function for Agency, including statistical and narrative reporting; monitoring of consultant selection practices, employee interview and selection processes, investigation of complaints, and EEO/AA training plans
Interprets and applies federal and state regulatory requirements pertinent legislation guidelines, executive orders, and applicable judicial administrative decisions
Manages development, coordination, and implementation of agency Title VI and LEP programs designed to ensure compliance with federal and state statutes, and to increase diversity in agency employment practices
Plans and conducts objectives and timely investigations of discrimination, harassment, salary inequity, or other claims filed externally with state or federal enforcement agencies and compliance agency officials on behalf of agency.
Monitored and coordinated workflows to optimize resources.

Human Resources Solution Center Director

McCormick & Company Inc

01.2018 - 01.2020

Responsible for establishing and managing North American (“NA”) HR Solutions Center, which provides services to HR, Managers, and employees in NA region
Responsible for managing staff of approximately 12 people, ensuring high-quality daily execution by this team, responsive service levels, and providing management reporting on volumes, service levels, open issues, and improvement projects
Proactively identify opportunities to expand and increase value of services provided by this team and help to manage experience for HRBPs and Line of Business leaders
Manage and oversee HR Solutions Center including all processes, systems, tools, and procedures required to deliver HR solutions to HR business partners, managers, and employees of NA region; (Solutions include query/incident response, administrative support services, time and attendance)
Manage overall effective operation of HR Solutions Center team to achieve agreed Key Performance Indicators including service levels, volume, quality, etc
Lead team in establishing culture of continuous improvement through enhanced cost-effectiveness and pursuit of service excellence
Ensure systems of monitoring and control are delivering effective performance and direct corrective action where improvements are necessary to meet service and performance standards as measured against competitive benchmarks;
Communicate priorities and address team’s day-to-day challenges, ensure shift coverage and proactively escalate aging issues for resolution
Enable and ensure success of team by determining appropriate resourcing and budgeting for HR Solutions Center
Manage talent within HR Solutions consistent with talent strategy and high-performance culture, providing coaching, counseling and training, and development
Ensure effective communication with all HR Solutions stakeholders; Ensure timely updates and maintenance to event/collision calendar by engaging stakeholders to grow awareness of value of centralization
Partner with Global Process Owners to deliver ongoing efficiency improvements through operational developments, process re-engineering, and technology enhancements; Identify and execute opportunities to expand services within area of responsibility globally
Handled on-boarding process for newly hired employees and distributed all paperwork
Maintained human resources regulatory compliance with local, state and federal laws
Liaised between multiple business divisions to improve communications
Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects
Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics

Regional Human Resources Manager

TEKsystems

01.2014 - 01.2018

Provides consultative support to employees, managers, and executives at TEKsystems’ East Coast corporate location and Mid-Atlantic region
Provides human resources services such as guidance on employee relations matters, conducting exit interviews, performance management, coaching, succession planning, terminations, and various HR projects
Responsible for conducting investigations of reports of alleged violations of TEKsystems' EEO policy, employee handbook, and company procedures
Respond to and investigate company ethics hotline calls; employee grievances; federal/state/local claims and audits
Consults with region on benefits, leave of absence, ADA, workplace safety, and EAP resources
Leads training initiatives in partnership with HR Professional Development, including training compliance for region; creating content and facilitating new manager training program; and developing HR and compliance training
Partners with parent company to assist employees and managers with benefits, leaves of absence escalations, corporate record retention, employment screening, and drug testing
Assist in creating and implementing human resources programs associated with federal, state, and local compliance such as OFCCP compliance, FLSA review process, and background and drug test compliance
Identify trends, plan, and executes HR strategies and other initiatives related to workforce attraction initiatives, engagement surveys, and workforce retention programs.

Sales Manager (Assistant Store Manager)

CarMax

01.2013 - 01.2014

Oversaw store operations, including sales consultants, guest service, and merchandising
Responsible for hiring, training, and managing team of commissioned Sales Consultants
Responsible for full onboarding lifecycle for sales consultants
Specifically, recruiting, interviewing, conducting sales assessments, administrating drug testing, and initiating background checks
Spent time throughout day on sales floor coaching and developing sales consultants to achieve maximum sales and excellent customer service
Managed budgets, set sales goals, and scheduled sales consultants based on customer trends, business needs, and dealership customer volume
Conducted team meetings with sales consultants to review sales best practices, company updates, store-specific updates, and sales club status
Planned and executed extensive training (hands-on and classroom settings) to achieve expected business results
Responsible for performance management and productivity of all store associates during “Manager on Duty” shift
Administrated annual performance reviews for team of 10 sales consultants
Provided ongoing feedback through development meetings, call recording reviews, and on-the-spot coaching.

Executive Team Leader (Assistant Store Manager)

Target Corporation

01.2005 - 01.2013

Provided leadership on sales floor, guest experience, store operations, and people development
Leading team of 70 direct reports and 300 indirect reports, provided best in guest service, merchandising, team spirit, and development
Day-to-day responsibilities included providing oversight in following areas; handling team member and guest concerns, vendor relationship management, advertisement setups, sales planners, merchandise transitions/ revisions, out-of-stock research, pricing accuracy, and competitive price shops
Responsible for leading, coaching, corrective action, training, performance appraisals, and general management of department and senior department managers
Lead grand opening initiatives at seven new format Target stores across Mid-Atlantic region and Georgia
Remodel Capitan at two Target locations in Bowie and Lexington Park, MD
Managed store expenses and budgets for operating costs, employee engagement costs, and community volunteerism
Planned, coordinated, and participated in community events as store Community Relations Coordinator and received Regional "Best in Community" Award.

Summary

Overview

Work History

EEO Director

Human Resources Solution Center Director

Regional Human Resources Manager

Sales Manager (Assistant Store Manager)

Executive Team Leader (Assistant Store Manager)

Education

Master of Arts (M.A.) - Human Resource Development

Post-Baccalaureate - Project Management

Bachelor of Science (B.S - Sociology, Criminal Justice

Skills

Additional Information

Timeline

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