• Highly motivated and technically competent software professional with around 11+ years of Experience in Product Management, Product Ownership and as Business Analyst with expertise in Tele Communication domain with EIP Billing and Healthcare Insurance & Life Insurance domains, Claims e-to-e processing, EDI transactions and Insurance Sales Module.
• Certified in Scaled Agile Framework (SA Agilist) with sound experience in both Agile and Waterfall Methodologies. Well versed in handling the Agile Scrum Ceremonies like Scrum of Scrums, PI and Sprint planning, DSU, Sprint Demo, Sprint Retrospective, Sprint review meetings, etc.
• Possessing excellent management skills and a very good team facilitator driven with effective communication and interpersonal skills. A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals.
• Prolific experience in managing the highly visible and critical projects that includes coordination of requirements gathering, conducting an analysis of all requirements and providing recommendations to the customer.
• Managing program/project communication; created program/project metrics; communicated the program/project status with team members, PMO & Key Stakeholders.
• Certified with AWS Solution Architect Associate with excellent knowledge of Amazon EC2, S3, Glacier, ELB, RDS, IAM, Route 53, VPC, Auto scaling, Cloud Front, Cloud Watch, Cloud Trail, Cloud Formation, Security Group services of the AWS family.
• Design and analysis for implementation of transition from a legacy system to Trizetto’s Facets enterprise solution.
• Prolific Experience in Data Analytics and sound knowledge working with Data Warehouses, Teradata SQL Assistant.
• Participated in Data Mining and Modeling. Collected and provided modeling and analyses of structured and unstructured data used for major business initiatives.
• Enforced cloud governance to manage cloud consumption, redemption, security, billing in AWS.
• Become thoroughly familiar with the operational processes of the business unit, so that these can be translated into business requirements for Salesforce CRM platform
• Experience with Salesforce Web-to-Lead process and process builder
• Partnered with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision.
• Collaborated with teams to discover and deliver the best solution to the market presented by the product team lead and the business.
• Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.
• Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.
• Performed various roles like Senior Business Analyst, Product Analyst, Product Manager, Product Owner, Team Lead, Agile Scrum Master, Business Analyst.
• Good knowledge and exposure in tools like Microsoft Dynamics 365, Jira, Rally, HP-ALM, HP-QC, EDIFECS Specbuilder, MTM, TFS, Putty, Beyond Compare, SOAP-UI, AWS, Dev-Ops Tools.
• Successfully managed complex technical challenges with a solution-oriented approach to business and technical issues.
• Possess excellent analytical skills coupled with thought Leadership, assertive, committed and motivated team player, able to multitask in fast-paced work environments and meet critical deadlines. Very detail-oriented and focused..
· As a Product Owner, effectively managed multiple products delivery across teams and always ensured team members are motivated, monitored and measured in line with company targets and performance standards.
· Oversee multiple projects and Product delivery across all phases of development.
· Responsible for developing and communicating the roadmaps and translating into Epics/Features.
· Ensure the Plan meets all the feature deadlines by identifying and mitigating any engineering roadblocks.
· Translating the requirements into Epics and features and breaking them down to user stories. Prioritize them for the product team and coordinate the dependencies across scrum teams.
· Aligning the features to product roadmap
· Articulating product vision and user stories in a way clearly understandable to development teams.
· Delivered a project with revisions for Equipment Installment Plans and Billing.
· Perform fit gap analysis with business stake holders on the newly planned systems across the existing or decommissioning system. Identify the areas to evaluate and compare the results.
· Evaluate if the business requirements fits the business goals and plan for any gaps identified.
· Participate in Data Migration to new billing system.
· Project management to merge financial accounts, Review fee schedules.
· Work with the Development teams for understanding of the features and provide inputs.
· Managed backlog of user stories for 2 products simultaneously.
· Experience with Microsoft dynamics CRM 365.
· Working with Development team in designing the solution flowcharts which involves sales cycle configuration for lead, Opportunity, quote, End to end sales process.
· Work on designing CRM Lead process with Marketing.
· Perform Data Mining and Data Analysis of the Historical data to arrive at a Pattern of sales.
· Analyze the cycle of product E2E sales process from Billing to Sales order closure, Warranty Exchanges, etc.
· Knowledge on S3 buckets creation, policies on IAM role based polices, MFA and customizing the JSON template.
· Managing IAM users and groups, defining roles and policies and Identity providers and used them to restrict access to certain buckets.
· Established user story acceptance criteria and refined/groomed stories with Scrum teams.
· Responsible for Data Analysis using Teradata SQL Assistance. Working with Data Warehouses.
· Responsible for Sprint Demos and closure of user stories for the sprints, Sprint Retrospective with the team.
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.