Jose Ramirez Herrera
Oakland,CA
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Care Advocate
Zenith American Solutions
Alameda, CA
11.2022 - Current
- Engaged in conversation with customers to understand needs, resolve issues
- Responded promptly to customer inquiries in person, or by telephone.
- Handled incoming customer calls efficiently, ensuring prompt and accurate resolution of inquiries.
- Provided accurate, valid, and complete information to customers.
- Maintains current knowledge of assigned plans.
- Processing information or send required forms as requested by members.
Game Day Event Representative
Oakland Athletics
Oakland, CA
03.2022 - 10.2024
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Provided customer service to attendees, answered questions, and solved problems.
- Monitored event activities to ensure compliance with safety regulations and venue policies.
- Resolved conflicts that arose during the course of an event.
- Monitored event activities to maintain order and security.
Supervisor
Oakland Athletics BASE
Oakland, CA
03.2018 - 03.2022
- Assign Team Member deployments to positions
- Actively monitor Team Member interactions with guests at all times to ensure a high level of guest satisfaction
- Assist guests with directional and informational inquiries
- Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction
Usher
AEG Oakland Coliseum & Oracle Arena
Oakland, CA
08.2015 - Current
- Help The Guest With General Assistance and Customer Service When As Needed
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities
- Greeted all Guest coming in into the venue and thanking them for coming when exiting the venue
Assistant Store Manager
Panda Express
Hayward, CA
11.2019 - 02.2020
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Usher
Chase Center
San Francisco, CA
09.2019 - 12.2019
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Emphasized fast, friendly customer service.
- Declined to admit patrons without ticket or unable to conform to Chase Center policies.
Usher
Staff Pro
Oakland, CA
03.2016 - 10.2017
- Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed
- Greeted Guest at events and ask for tickets
- Provided knowledgeable service when answering questions and greeted all customers with friendliness matter
Boxing Coach
Orgullo Boxing Gym
Oakland, CA
01.2010 - 01.2015
- Help children's & adults learn the basic of boxing
- Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility
- Encouraged athletes to engage in good sportsmanship with competitors on and off field
Cashier & Sales Associate
Coliseum & Laney Flea Market
Oakland, CA
01.2010 - 01.2013
- Designed store displays
- Conducted myself in a professional manner Help Customers when needed
Education
Some College (No Degree) -
Merritt College
Oakland, CAHigh School Diploma -
Oakland Unity High School
Oakland, CA2014
Skills
- Computer proficiency
- Strong team member
- Fluent in Spanish & English
- Flexible and adaptable
- Team contribution
- Strong communication skills
- High-energy attitude
- Guest relations expertise
Affiliations
- Peacekeeper (2008-2009)
- Student Council (2007-2008)
- King Boxing Gym (2007-2010)
- Orgullo Boxing Gym (2010- 2015)
- Mills Educational Talent-Search (METS)(2010-2014)
- Unity Journalism (2011)
- EBAYS ( Summer 2011 & Summer 2013)
References
Elisabeth Aydelotte Guest Services Manager Oakland Athletics 510-563-2306 eaydelotte@athletics.com
Aquiles Alvarado Family Friend 510-585-1038 booksworm74@gmail.com
Certification
- Team Certification Card
Timeline
Customer Care Advocate
Zenith American Solutions
11.2022 - Current
Game Day Event Representative
Oakland Athletics
03.2022 - 10.2024
Assistant Store Manager
Panda Express
11.2019 - 02.2020
Usher
Chase Center
09.2019 - 12.2019
Supervisor
Oakland Athletics BASE
03.2018 - 03.2022
Usher
Staff Pro
03.2016 - 10.2017
Usher
AEG Oakland Coliseum & Oracle Arena
08.2015 - Current
Boxing Coach
Orgullo Boxing Gym
01.2010 - 01.2015
Cashier & Sales Associate
Coliseum & Laney Flea Market
01.2010 - 01.2013
Some College (No Degree) -
Merritt College
High School Diploma -
Oakland Unity High School