Kiera Hairston
Winston-Salem,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
3
3
years of professional experience
Work History
Customer Care Advocate
Pepsi Co.
03.2023 - Current
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Teachers Assistant
Church ChildCare
05.2021 - 01.2022
- Inspired critical thinking skills among students by fostering a learning environment that encouraged open-mindedness, curiosity, and intellectual exploration.
- Evaluated a student's performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
- Kept records of students' progress for teachers and parents to notate on behavior, grades, comprehension, and personal growth.
Education
Master of Science - Psychology
North Carolina Central University
Durham, NC05.2022
Skills
- Critical Thinking
- Verbal Communication
- Computer Proficiency
- Problem-solving
- Time Management
- Active Listening
- Teamwork
- Customer Service
- Office Administration
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Projects
Volunteer, WNCU Radio Station, http://www.wncu.org/volunteers/, 10/01/19, 11/01/22, Volunteered to fundraised the university radio station., Managed data entry, filing, and organization of clients files and accounts, manually or electronically., Review spreadsheets and documents for correction of data, responding to clients requests, sponsors files, and office records., Maintaining communication with clients of correct information, shipping and packaging, and sponsors.
Hobbies
Outside of work, I usually spend time with my family where we would go out in the morning to fresh market and go shopping or binge watch shows/movies together. Sometimes, I would spend time to myself where I read my Bible and a self-care, mystery, or romance book. Also, play little bit of video games with friends or family members to have family game night. Most times, I would be cooking anything for my family where they say I am 'The Chef' in the family.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Customer Care Advocate
Pepsi Co.
03.2023 - Current
Teachers Assistant
Church ChildCare
05.2021 - 01.2022
Master of Science - Psychology
North Carolina Central University
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