Jose R Siqueiros
Somerton,AZ
Summary
Results-driven customer service representative with over 10 years of experience in resolving complex issues. Expertise in performance tracking and customer relationship management, ensuring seamless operations and high satisfaction rates.
Overview
20
20
years of professional experience
Work History
H2R Representative
Elkhorn Packing Co LLC
San Luis , AZ
08.2016 - 06.2026
- Collaborated with team members to resolve operational issues quickly.
- Consistently met daily performance goals set by management team members.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Participated in training sessions designed to improve overall job performance.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Coordinated with logistics to ensure employees get to their employers.
Customer Service Representative
ACT
San Luis, AZ
07.2013 - 08.2016
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Educated customers about product features and benefits during consultations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Strengthened customer retention by offering discount options.
- Contacted customers about potential service upgrades, new services and account changes.
Assistant Manager
Mc Donalds
Yuma, AZ
05.2012 - 09.2013
- Supervised daily operations to ensure smooth service and staff coordination.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels, ensuring adequate stock for food and supplies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored health and safety compliance in food preparation areas.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
Taco Bell Restaurant
Yuma, AZ
02.2006 - 04.2012
- Led a team of 25 employees, ensuring high productivity and excellent customer service.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Managed staff scheduling to optimize labor resources during peak hours.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained new employees on food safety and customer service protocols.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enforced health and safety regulations to ensure compliance in the workplace.
Education
High School Diploma -
Cibola High School
Yuma05-2002
Skills
- Customer relationship management
- Complaint resolution
- Performance tracking
- Problem solving
- Team collaboration
- Customer service
Languages
English
Professional
Spanish
Full Professional
Timeline
H2R Representative
Elkhorn Packing Co LLC
08.2016 - 06.2026
Customer Service Representative
ACT
07.2013 - 08.2016
Assistant Manager
Mc Donalds
05.2012 - 09.2013
Manager
Taco Bell Restaurant
02.2006 - 04.2012
High School Diploma -
Cibola High School