Alyssa Leroux
Hamden
Summary
Dedicated waiter with strong multitasking abilities and exceptional attention to detail. Committed to enhancing dining experiences through attentive service and effective guest relations.
Experienced hospitality professional skilled in time management and accurate money handling. Proven track record in fostering positive guest relations and ensuring seamless service delivery during peak hours.
Dynamic assistant manager with a focus on training and mentoring staff. Known for strong decision-making skills and a commitment to maintaining high service standards, contributing to improved team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Waiter
Harbor Chase Assisted Living
Branford, CT
04.2024 - Current
- Delivered exceptional dining experiences by providing attentive and personalized service to residents.
- Collaborated with kitchen staff to ensure timely and accurate meal service during peak hours.
- Assisted in training new team members on service protocols and customer engagement techniques.
- Maintained cleanliness and organization of dining areas, enhancing overall guest satisfaction.
- Fostered positive relationships with residents, contributing to a warm and inviting dining atmosphere.
- Managed resident dietary preferences, ensuring compliance with individual nutritional needs and restrictions.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Hostess
Chowder Pot
Branford, CT
06.2021 - 07.2022
- Managed guest seating and waitlist efficiently to optimize restaurant flow.
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen and waitstaff to communicate orders and special requests effectively.
- Maintained cleanliness and organization of front-of-house areas, enhancing overall ambiance.
Bartender
Bonchon
New Haven, CT
02.2020 - 03.2021
- Crafted and served diverse beverage selections with attention to quality and presentation.
- Managed bar inventory, ensuring stock levels met demand while minimizing waste.
- Trained new bartenders on techniques, drink recipes, and customer service standards.
- Implemented efficient workflow processes to enhance service speed during peak hours.
Assistant Manager
Wendy's
Orange, CT
11.2015 - 04.2019
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Implemented inventory management procedures, minimizing waste and optimizing stock levels.
- Developed scheduling strategies to improve labor cost management and service speed.
- Collaborated with management to identify process improvements for increased productivity.
- Conducted regular performance evaluations, providing feedback to enhance team skills and morale.
- Analyzed customer feedback data to inform service enhancements and menu adjustments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
West Haven High
West Haven, CT06-2016
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Professional appearance
- Cash handling
- Decision-making
- Guest relations
- Service prioritization
- Guest relations management
- Memory retention
- Accurate money handling
Timeline
Waiter
Harbor Chase Assisted Living
04.2024 - Current
Hostess
Chowder Pot
06.2021 - 07.2022
Bartender
Bonchon
02.2020 - 03.2021
Assistant Manager
Wendy's
11.2015 - 04.2019
High School Diploma -
West Haven High