Josetta Fountain
Bear,DE
Summary
Results-oriented Program Management professional with over a decade of experience in team leadership and organizational improvement. Expertise in training and mentoring junior staff while enhancing team performance through effective communication. Skilled in scheduling, record keeping, and vendor management, with a focus on process improvement and relationship building. Thrives in fast-paced environments, adept at problem-solving and delivering solutions.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Senior Program Associate
Bancroft Neurohealth
Cherry Hill, New Jersey
06.2013 - Current
- Developed and maintained program activity records through database creation and regular updates to tracking systems.
- Guided junior staff in program management practices and patient interaction skills.
- Coordinated scheduling, prepared agendas, and took minutes to support program staff efficiently.
- Provided administrative support to program staff including scheduling activities, preparing agendas and taking minutes.
- Cultivated and managed relationships with vendors to ensure timely delivery of services and products for programs.
- Strengthened teamwork by building rapport with staff and management, promoting a positive work environment.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Direct Support Professional
Bancroft Neurohealth
Cherry Hill, New Jersey
06.2013 - 04.2018
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in learning and developing new skills.
- Provided emotional support and encouragement during daily activities.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained accurate records of client interactions and progress notes.
- Trained new staff on best practices for direct support services.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Used approved crisis intervention techniques in emergency situations.
Education
Associate of Arts - Early Childhood Care And Education
Penn Foster College
Scottsdale, AZ03-2014
Early Childhood Care And Education
Delaware Technical Community College
DE02-2006
Skills
- program management
- Client relations
- record keeping
- agenda preparation
- Budget development
- Crisis management
- Staff training
- team leadership
- Decision-making
- Problem solving
- Attention to detail
- Time management abilities
- Multitasking capacity
- Adaptability
- Interpersonal communication
- effective communication
- Written communication
- Self motivation
- Experience in leadership
- Problem-solving abilities
- Teamwork
- Inventory management
Certification
- Registered Behavior Technician
- Certificate of Completion Apprenticeship
Accomplishments
- 2020 Recipient of the Maggie Award
Timeline
Senior Program Associate
Bancroft Neurohealth
06.2013 - Current
Direct Support Professional
Bancroft Neurohealth
06.2013 - 04.2018
Associate of Arts - Early Childhood Care And Education
Penn Foster College
Early Childhood Care And Education
Delaware Technical Community College