Beatrice Joko-John
Clifton Heights,PA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Program Associate
Bancroft Neurohealth
Garnet Valley, PA
09.2020 - Current
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Oversaw day-to-day activities of residents in my facility.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Help Desk Representative
Home Depot
Clifton Heights, PA
07.2019 - 05.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Crew Member
McDonald’s
Darby, PA
08.2018 - 07.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Associate - Global Studies
Delaware County Community College
Media, PA01.2019
Humanitarian - Art Education
Penn Wood High School
Lansdowne, PA02.2018
Skills
- Program Leadership
- Teamwork and Collaboration
- Behavioral Management Planning
- Client and Family Interviews
Timeline
Senior Program Associate
Bancroft Neurohealth
09.2020 - Current
Customer Service Help Desk Representative
Home Depot
07.2019 - 05.2021
Crew Member
McDonald’s
08.2018 - 07.2020
Associate - Global Studies
Delaware County Community College
Humanitarian - Art Education
Penn Wood High School