Josette Karim
9957 Erie Stream Way,NV
Summary
Optical professional with strong foundation in dispensing and fitting eyewear. Proven track record of enhancing customer satisfaction through precise measurements and personalized service. Known for effective teamwork and adaptability to changing needs, ensuring optimal patient outcomes.
Overview
36
36
years of professional experience
Work History
Hotel AGM
Baymont Inn Las Vegas
55 E Robindale Rd
02.2022 - Current
- Hiring, On-boarding
- Front desk, Night Auditor training
- Trained staff on best practices, enhancing overall hotel performance and guest experience.
- Assisted GM with controlling payroll hours/budget
- Manage daily operations for better customer service and increased business
- Oversee safety of all guest and employees protecting property and assets
- Reconciliation of 3rd party monthly statements
- Correspondence on all guest reviews
- Bank reconciliations & deposits
- Housekeeping inspections
Luxury Eyewear Associate
Emerging Vision Inc
Las Vegas, NV
02.2018 - 07.2023
- Luxury sunglasses and non prescription eyeglasses (commission sales)
- Custom lens sales(non rx)
- Detailed eyewear adjustments
- Increased customer satisfaction by providing exceptional service at all times
- Inventory Management
- Merchandising
- Cash handling, reconciliations, deposits
- Key Holder
Optical Store Manager
Optica
Las Vegas, NV
08.2004 - 02.2018
- Recruiting, hiring, onboarding, training
- Reduced employee turnover by fostering a positive work environment that encouraged teamwork and open communication.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
- Coached and developed commissioned sales staff to achieve performance goals
- Interacted with clients to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Commissioned Eyewear sales
- Enhanced store appearance by maintaining a clean, organized, and visually appealing environment.
- Cash reconciliation & bank deposits
- Inventory Management
Dispensing Optician
Shopko Optical
Salt Lake City, UT
08.1989 - 08.2004
- Meticulous frame adjustments utilizing tools, hands, heat
- Ensured accurate measurements and fitting of eyeglasses, resulting in increased customer comfort and satisfaction.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Check-in and inspected prescription eyeglasses and contact lenses.
- Maintained a clean, organized workspace to facilitate efficient daily operations and create a welcoming environment for patients.
- Assisted patients with insurance claims processes, streamlining their experience and increasing overall practice revenue.
- Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
- Dispensed and trained first time contact lens wearer providing care instructions including do's and don'ts
- Eye exam appointment scheduling
- Partnered with our in-house optometrists to deliver comprehensive eye care services for patients, improving overall patient experience including pre screening with color analysis.
- Cash handling
- Insurance payment processing
Education
ABOC
Salt Lake City, UT05-1995
High School Diploma -
Bingham High School
South Jordan, UT06-1989
Skills
- Excellent customer service
- Strong communication skills
- Optical measurements & lens ordering
- Eyewear adjustments & repairs
- Contact lens fittings
- Verifying prescriptions
- Insurance claims
Timeline
Hotel AGM
Baymont Inn Las Vegas
02.2022 - Current
Luxury Eyewear Associate
Emerging Vision Inc
02.2018 - 07.2023
Optical Store Manager
Optica
08.2004 - 02.2018
Dispensing Optician
Shopko Optical
08.1989 - 08.2004
ABOC
High School Diploma -
Bingham High School