Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josette Lewis

Montgomery ,AL

Summary

Dynamic and results-driven Collections Specialist with proven success at Alorica in enhancing customer payment compliance through effective negotiation and relationship building. Skilled in credit and collections, I excel under pressure, delivering exceptional service while managing high call volumes. Proficient in CRM databases and Microsoft Office, I foster trust and loyalty with clients.

Overview

9
9
years of professional experience

Work History

COLLECTIONS SPECIALIST/TIER 1 TECHNICAL SUPPORT

Alorica
12.2023 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Customer Service Representative

Teleperformance USA
04.2020 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

APPOINTMENT SCHEDULER

Aspen Dental (Remote)
03.2016 - 03.2019
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Education

General Studies -

Southside High School
Selma, AL
03.2012

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure

    • Building Customer Trust and Loyalty

    Microsoft Word

    Microsoft Excel

    Microsoft Outlook

    Windows 10

    Tier 1 Technical Support

    CRM Data Bases

    Web Search

    Navigation

    Call Metrics

    QA

    QC

    Payment Arrangements

    Inbound and Outbound Calls

    Warm/Cold Transfer

    Sales

Languages

English
Full Professional

Timeline

COLLECTIONS SPECIALIST/TIER 1 TECHNICAL SUPPORT

Alorica
12.2023 - Current

Customer Service Representative

Teleperformance USA
04.2020 - 09.2023

APPOINTMENT SCHEDULER

Aspen Dental (Remote)
03.2016 - 03.2019

General Studies -

Southside High School

Similar Profiles

CREATE PROFILE
Josette Lewis