JOSETTE M. HENRY
Tacoma,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Home Health Liaision
Providence at Home With Compassus
Olympia, WA
01.2026 - Current
- Facilitated communication between patients, families, and healthcare teams to enhance care coordination.
- Developed and implemented patient care plans in collaboration with interdisciplinary teams.
- Trained new staff on organizational policies, procedures, and best practices for patient engagement.
- Streamlined processes for handling referrals and follow-up appointments to improve patient experience.
Medical Billing Specialist
Muckleshoot Health And Wellness
Auburn, WA
10.2022 - 12.2025
- Handled incoming and outgoing mail, and matched EOB statements to patient accounts.
- Obtained claim status to update patient billing.
- Notified registration team of errors in enrollment, patient information or identification verification.
- Applied changing policies and guidelines to billing actions.
- Generate simple billing reports and assist with data entry as needed.
- Input billing and payment data into medical billing software with attention to detail.
- Collaborate with healthcare providers to gather necessary documentation for claims.
Medical Receptionist
University Place Pediatrics
Fircrest, WA
12.2021 - 10.2022
- Obtained insurance verifications, pre-authorizations and pre-determinations.
- Scheduled patient appointments, sent notifications and handled rescheduling needs.
- Answered telephones, distributed mail, and faxes, and prepared patient files.
- Kept reception area clean, orderly and ready for start of following day.
Benefits Enrollment Specialist
Seattle Indian Health Board
Seattle, WA
01.2021 - 08.2022
- Managed communications with employees regarding their benefits and compensation.
- Participated in salary surveys to gather competitive market data.
- Supported performance review process by providing relevant compensation data.
- Streamlined processes for tracking and reporting on job analysis data.
- Supports SIHB efforts to attract new patients and enroll uninsured patients with Health insurance.
- Washington health plan navigator to assist patients with applying for Washington Medicaid.
Patient Access Representative
CHI Franciscan Health
Tacoma, WA
12.2018 - 01.2021
- Greeted and admitted patients and caregivers upon arrival.
- Managed pre-admitting and admitting of patients at busy facility.
- Verified completeness and accuracy of patients' information for documentation in EMR system.
- Scheduled follow-up visits for patients' follow-on visits.
- Maintain strict confidentiality in all matters dealing with personnel, patients and management issues.
- Provide administrative support for Patient Access Department.
- Verify, collect and accurately enter insurance information into electronic health record system.
- Prepare electronic patient charts for daily assignments to ensure chat completeness and compliance.
Patient Access Representative
Puyallup Tribal Health Authority
Tacoma, WA
10.2017 - 09.2018
- Greeted and admitted patients and caregivers upon arrival.
- Managed pre-admitting and admitting of patients at busy facility.
- Verified completeness and accuracy of patients' information for documentation in EMR system.
- Scheduled follow-up visits for patients' follow-on visits.
- Answer multi-phone system and handle and route calls in an efficient and professional matter.
Education
Some College (No Degree) - Healthcare Administration
University of Phoenix
Phoenix, AZTimeline
Home Health Liaision
Providence at Home With Compassus
01.2026 - Current
Medical Billing Specialist
Muckleshoot Health And Wellness
10.2022 - 12.2025
Medical Receptionist
University Place Pediatrics
12.2021 - 10.2022
Benefits Enrollment Specialist
Seattle Indian Health Board
01.2021 - 08.2022
Patient Access Representative
CHI Franciscan Health
12.2018 - 01.2021
Patient Access Representative
Puyallup Tribal Health Authority
10.2017 - 09.2018
Some College (No Degree) - Healthcare Administration
University of Phoenix