Josette Jeffries

Rehired with Original Tenure

• Led strategic consulting projects to enhance client operational efficiencies
• Developed tailored solutions for client's technology needs
• Collaborate and coordinate various work streams for clients internally and externally to ensure team meets budget and timelines for deliverables
• Hired, trained, mentored, coached, and developed a team of 15-30 internal direct report consultants and teams
• Spearheaded the Trusted Advisor program as part of internal learning and development initiative
• Worked alongside projects with internal team and clients to ensure deliverables met and meaningful client relationships cultivated
• Optimized employee experience through engagement, development, and evaluation of organizational and operational trends
• Spearheaded a cross-functional team to enhance client engagement, resulting in a 30% increase in satisfaction scores within 6 months through tailored consulting strategies
• Cultivated strong relationships with clients and internal teams, resulting in improved collaboration and streamlined project delivery, enhancing overall service quality.
• Lead cross-organization team across cross-functional spaces from planning through launch until closure while driving the resolution of roadblocks along the way

• Streamlined processes; audited and approved bi-weekly payrolls for around 4,000 team members across various departments, including distribution centers, and senior leadership.
• Mastered the UKG system in two weeks via self-training, displaying adaptability and a quick learning ability.
• Propelled organizational growth by developing and executing key HR strategies across the organization, focusing on optimal practices for corporate and HR business associates.
• Championed high-priority change management initiatives by providing strategic HR leadership across sales teams, retail teams, and distribution centers.
• Fostered corporate relationships with non-corporate team members at the Memphis Distribution Center to close the gap on communication and collaboration.
• Identified continuous improvement opportunities within the HR department, leading to increased efficiency in Benefits and Payroll operations.
• Utilized the UltiPro Recruiting system to manage job postings, application reviews, interviews, and all onboarding procedures.
• Designed strategies for staffing alignment with organizational needs for an optimal workforce.
• Conducted employee performance reviews and provided guidance on development opportunities.
• Motivated HR teams with direction, support, and training for various organizational areas.
• Innovated staff development methods via robust training deployment strategies.
• Boosted performance standards via tailored training programs for the corporate team
• Unified corporate and field location goals via active collaborations with HR Business Partners.
• Led HR operations to align workforce strategies with business objectives
• Developed and implemented employee engagement initiatives
• Managed and enhanced the process for employee relations to address concerns
• Analyzed HR metrics to identify trends and inform strategic decision-making processes

• Collaborated closely with stakeholders of all levels of various organizations to transform their business needs and processes into functional and non-functional system requirements.
• Identified, documented, and prioritized issues, dependencies, resources, and assumptions. Developed approach timelines, tracked deliverable status, and presented findings to stakeholders effectively.
• Spearheaded HR, Benefits, Payroll, Compliance initiatives like system configurations, upgrades, implementations, and data migrations to cater to diverse, global client requirements.
• Assisted clients with module setups and system configurations using Ceridian Dayforce HCM; oversaw deployment enhancements as per customer needs.
• Served diligently as a trusted advisor to clients on matters related to Payroll, HR benefits, payroll tax, and overall system functionality.
• Strategized action-oriented plans daily to overcome challenges faced by clients after careful listening and understanding of their issues.
• Configured client cloud HCM systems (Ceridian DayForce) for open enrollment, benefits changes, applicant tracking among other workflows.
• Demonstrated adaptability to changing business structures while effectively leading teams.
• Oversaw open enrollment, system analysis, acquisition alignment and system selection/RFP.
• Directed project stages from requirements definition to execution for best results.
• Led client team during senior management attrition, ensuring seamless operations.
• Utilized Ceridian Dayforce, ADP Workforce Now, SAP ERP, and ADP SmartCompliance.

• Managed staff of up to 30 individuals including consultants and temps in high volume fast paced unionized hospitality environment via Oracle cloud system
• Cultivated strong, enduring relationships with various management levels across an organization comprising 84,000 employees within 64 unions
• Honored with the Hilton HR Partner Award by the EVP of Global HR in August 2019.
• Orchestrated an efficient organizational design, fostering rewarding department partnerships and streamlined processes in a high-speed, white-glove service delivery environment.
• Engineered sustainable solutions, led strategic enhancements to HR and payroll models, bolstering company objectives and culture, while minimizing risk.
• Facilitated tough talks in performance reviews or restructuring using conflict management skills.
• Directed execution of HR strategies to support business goals and drive company culture change.
• Identified optimal methods for stable and consistent implementation of service delivery models.
• Applied strategies to handle daily escalations by investigating causes & suggesting solutions.
• Initiated integration of Payroll and HR via SLAs and service delivery metrics creation.
• Served as strategic advisor for payroll matters in a multi-location unionized setting.
• Directed, trained, and inspired hotel management teams, enforcing company standards.
• Utilized Oracle Cloud, ADP SmartCompliance, Service Now for maximum efficiency.
• Led strategic workforce planning initiatives improving team's efficiency.
• Built collaborative problem-solving partnerships throughout organization.
• Identified improvement opportunities enhancing ROI and overall success.
• Participated actively in recruiting, onboarding & development process.
• Coached all departmental team members towards continuous improvement.
• Collaborated with HR on structuring new payroll positions.
• Acted as resource for Center of Excellence development.
• Utilized Oracle Cloud, ServiceNow, Tableau, and ADP SmartCompliance.

• Implemented change management methods to lessen resistance to organizational changes such as Pay Frequency, Benefit Plan Vendor alterations, and Recruitment strategy modifications.
• Collaborated closely with business units revamping employee recruitment performance evaluations workforce realignment leadership development plans succession planning.
• Determined staff success metrics, managing and directing staff performance through regular feedback and recommendations, improving overall efficiency.
• Oversaw extensive HR service model including recruiting, onboarding/off-boarding procedures, compensation, Benefits, Payroll, Tax, Safety, and compliance measures across a multi-location manufacturing and laboratory organization.
• Led and developed HR training, coaching, mentoring programs and employee relations assistance across multiple locations including the US, Canada, Belgium, Brazil and Poland.
• Transformed payroll role by bridging gaps between corporate and non-corporate workers through partnerships and unique organizational programs developed
• Managed bi-weekly payroll processing for U.S. and Canadian employees via Ceridian Dayforce.
• Coached managers on organizational practices, processes, values to improve work culture.
• Facilitated succession planning and relationship management for organizational growth.
• Directed HR strategies in a non-union environment, enhancing retention during growth.
• Conducted pay structure analysis, resulting in new, equalized pay bands company-wide.
• Restructured executive, manufacturing, and sales commission compensation plans.
• Directed daily operations of HR, Benefits, Payroll in a global leadership role.
• Utilized Ceridian Dayforce, SAP Service, and ADP PCPW for optimized operations.
• Participated in performance management activities, including improvement plans.
• Proactively identified concerns and proposed effective resolution strategies.
• Fostered enhanced employee relations at all levels within the organization.
• Designed SLAs to standardize service delivery across multiple departments.
• Utilized Ceridian Dayforce, ADP PCPW, SAP ERP, Employee Central, and SuccessFactors.
• Developed and implemented strategic HR training programs that enhanced employee engagement scores within 6 months, fostering a culture of continuous and open feedback.

• Utilized Ceridian Kronos system, and PKMS warehouse system to assist with day to day operations execution of hardline and soft line products.

• Managed and expedited payroll for 8,000 employees in a high-turnover union environment (ALPA and USW), ensuring smooth operations during team absences.
• Effectively managed a diverse, dedicated team of 10 payroll professionals, along with temporary staff members, amidst challenging company culture shifts.
• Conducted 360 reviews for 10 payroll team members to foster continuous improvement.
• Collaborated closely with HR team to evaluate and optimize existing processes using ADP PCPW, PARS Flight travel system, Lawson HR & Payroll system, and Kronos.
• Assisted corporate travel department diligently by researching flight availability in PARS system; booked employee flights during unexpected out-of-office days.
• Significantly enhanced onboarding and offboarding experiences by serving as an extension of the HR team; also assisted with employee investigations.
• Introduced various comprehensive internal corporate training programs focusing on customer service excellence, safety protocols and time management.
• Boosted career growth by mastering Human Resource compliance (FMLA, DOL, OSHA) and airline regulations (crew guarantees, safety first mandates).
• Led engaging orientation program, providing New Hire Training for all airline roles.
• Acted as liaison with CBA during grievance procedures to ensure fair resolution.